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VjjPunisher
1 Copper

Need Help Restoring Laptop to Factory Settings.

Okay I did all the proper steps

Press F8

then press repair your computer

but then it brings me to the blue screen with nothing on it. All that shows is the decorative blue background and the cursor. I dont know what to do. Please help!

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5 Replies
Moderator
Moderator

Re: Need Help Restoring Laptop to Factory Settings.

Hi Vjjpunisher,

Welcome to the Communtiy. I suggest you start by running a diagnostics on your hard drive. Press the F12 key at the Dell Logo on startup, select diagnostics and run and extended diagnostics on your hard drive. Post back with any error codes.

You can also try restoring your computer using the Windows disc, use the below link for help.

support.dell.com/.../document

Hope this helps.

Thank You

Royan

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VjjPunisher
1 Copper

Re: Need Help Restoring Laptop to Factory Settings.

Hello Royan,

Thanks for the help, i appreciate it.

It says i have error code 0F00: 065D

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VjjPunisher
1 Copper

Re: Need Help Restoring Laptop to Factory Settings.

Hello Royan,

Thanks for the help, i appreciate it.

It says i have error code 0F00: 065D then when i click continue testing it gives me error

0F00: 133C.

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Moderator
Moderator

Re: Need Help Restoring Laptop to Factory Settings.

Hi,

The error code 0F00 : 065D is a SMART error. You will need to have the hard drive replaced. Contact Dell Technical Support in your region for a replacement.

Thank you

Royan

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VjjPunisher
1 Copper

Re: Need Help Restoring Laptop to Factory Settings.

Any way i can fix it myself?

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