Laptops General - Read Only

Last reply by 10-31-2013 Solved
Start a Discussion
2 Bronze
2 Bronze
1574650

New 6430u smells awful

So a few weeks ago I got a new Lattitude 6430u for work.

The machine is great, but it smells as if it was assembled near a tomcats litter box.  It is truly awful!  

It  seems to be coming from the keyboard.

Anybody got any advice on removing the smell?

Replies (96)
Dell Technologies
14007

Hi gambit29,

You can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

2 Bronze
2 Bronze
14007

Thanks.. I am having the same issue. When I started using the laptop at the end of last week I thought I smelt something odd. Well.. here I am Sunday doing some work on the couch and my wife says "what stinks like cat pee". I said.. I think its this laptop.. puts her nose up to the keyboard and BAM! It really stinks.

2 Bronze
2 Bronze
14007

No amount of compressed air is going to help the awful stench coming from the keyboard

Dell Technologies
14007

Hi hotecha,

I am sorry about this, you can clean the laptop air vents using the can of compressed air, if the issue still persists, I would suggest you to contact the local technician and they will help you further.

2 Bronze
2 Bronze
14007

Same experience.  I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced.  The next one had the same exact issue.  It's embarrassing taking it to clients because it smells so bad.

4 Beryllium
14007

Hi three west,

Remove the keyboard and try to clean it with a soft cloth. Also use a can of compressed air to clean the Keyboard area. Please follow the instructions from the manual to remove the keyboard.

ftp.dell.com/.../latitude-6430u-ultrabook_Owner%27s%20Manual_en-us.pdf

Latest Solutions
Top Contributor