Our school district has received 67 of the 6430u model and only 1 reported problem of the "urine smell" so far. Several team members have inspected the laptop and there is a definite odor on the palmrest, on the left side, just above the SC slot. We've disassembled the laptop and the odor only exists on the palmrest - we haven't noticed it on the keyboard at all.
How should we proceed getting a replacement part?
We ended up shipping all the laptops back and decided to stick with Lenovo. We have ordered some different Dell models but we have to review them first as this was a huge let down. It is the palm rests for sure. I can't believe this is still happening. QC needs to review why this was slipped up.
This thread was a very good read. All 5 pages of it.
I appreciate the communication and regular updates from Dell,
the patience, maturity, and willingness shown by the affected customers,
and all the cat jokes.
Please add me to your list, I bought a refurbished 6430u through dell outlet on 4th October in Australia and it stinks as well like all the other posts. Can you advise if who I need to contact to get this resolved, it is unusable in any shared environment. Thanks.
You made the right choice. Dell doesn't seem to appreciate that the computers are untenable. My wife doesn’t want it in the house, and my colleagues don’t want it at work. Are we to take solace that it isn’t a health/biological hazard, or cheer that the root cause has been identified? This is a situation where Dell should have moved aggressively to make it right, outlining the steps to replace the el-funko models. If this is Dell’s version of customer service in light of a public relations disaster, then it too needs repairing.
October 20th 2013...1st week fine...2nd week...I almost started the week with my cat at the vet...getting the needle...but after checking my bag (smelled fine) and the kitchen table (the only place that the laptop wasn't in the bag) I can't blame the cat. Now I read this...good gosh it stinks. This has to be a joke because you guys had to notice this...it's almost burning my eyes.
Well, today was our 1st cat litter device roared it's ugly smell. We tried spraying air into the back, striking matches and letting the sulfur cover it up. Not working. We were able to take a Snuggles dryer sheet and apply it to the underside vent to help with the smell.
What are your thoughts?:emotion-14: