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adriokus
1 Nickel

New ALIENWARE 17 R3 Blank Screen at Bios Update

Hello,

I have a problem regarding my laptop. I'm done a bios update from 1.2.12 to 1.2.14 inside windows 10 using the exe file from Dell. It's been 1 hour that the laptop in the state of blank screen. The fan is running and AC is plugged.

What is the course of action for me now?

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1 Reply

RE: New ALIENWARE 17 R3 Blank Screen at Bios Update

Hi ADRIOKUS,

Thank you for writing to Dell Community Forum.

Please follow the instructions from the below link:

http://dell.to/1MYSMrO

Please private message us the service tag of the system along with your email id (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
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#IWork4Dell
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