Having recently bought pretty much the most expensive XPS 13 you can buy I was pretty disappointed when I dropped in on the carpet (gently) and the hinge broke - stuff happens. It's my primary computer so I just want to get it fixed as quick as possible - money is not really an issue.
After paying $300 for the repair I now find out, after over a week, that it's going to take ANOTHER 7 - 14 working days to fix it.
That's totally unacceptable for me and, despite being a loyal DELL business customer for over 15 years that's the last one I will buy. How DELL think that 3 - 4 week turnaround on a PAID repair for a computer under warranty is acceptable I don't know.
Dispatch Number: 318077188
Thanks for your note Ravi but it's TOTALL UNHELPFUL.
When I called to originally get this computer repaired over 2 weeks ago I informed you guys that I had broken the hinge and further I was told that it was a known problem and, of course, not covered by the warranty. That's why I prepaid $300 BEFORE I sent the unit back.
You (DELL) knew what was wrong with it and further I put a note in with the computer and now I am told you don't have the part for a brand new XPS 13. For
I have been both a corporate and personal customer of DELL for more than 15 years and this is simply the worst service I have ever experienced with any computer vendor.
Anyone else reading this who wants a laptop that is critical to their work should think twice before buying a DELL unless you don't need the computer for weeks at a time!.
So . . .no news from you and bad news from Dell, who apparently does not have the part???
Delays in the shipment to you (why on earth charge me $300 for repair and not send the computer overnight, delays in holding the repair for payment, despite the fact that I had pre-paid for the repair, and now on hold for parts. This is a brand new current model you guys are advertising the *** out of, and you can’t get a simple part?
Almost a moth without my computer, if it takes much longer it will be out of date!