Danielffs
1 Copper

New Dell INSPIRON 14Z stuck on Dell logi

First time i booted the laptop it was stuck there. 

Googled, and it suggested to switch between Dell Smart something and AHCI. Did that, same problem. Tried to boot from CD that came with... Just stuck at windows 8 logo. 

Dont know What to do. 

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5 Replies

RE: New Dell INSPIRON 14Z stuck on Dell logi

Hi Danielffs,

Inspiron 14z comes in two variants, Inspiron N411z and Inspiron 5423.

Please share the exact model.

Also, run the diagnostics. You may try any of the following methods to run the diagnostics:

  • Press <Fn> and the power button to initiate diagnostics.

Or

  • Shut down and restart the computer.
  • Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
  • Select Diagnostics and press the Enter key.

If possible, provide a picture of the ‘Boot’ tab on the ‘BIOS’ screen.

On the DELL logo, hit the F2 key about 6-7 times.

Keep me posted with the information. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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Danielffs
1 Copper

RE: New Dell INSPIRON 14Z stuck on Dell logi

1. INSPIRON 5423

2. Diagostic OK (Did not do the "30 min extra test" though. 

3. Could not fix a picture, but :

Boot List Option : UEFI

Secure Boot : Enable 

Load Legacy Option Rom : Disable 

Boot Option 1 : Windows Boot Manager 

Boot Option 2 : UEFI OS 

Boot Option 3 : UEFI: HL-DT-ST DVD+-RW GY70N

Boot Option 3 & 4 : UEFI Network Card

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RE: New Dell INSPIRON 14Z stuck on Dell logi

Hi Danielffs,

The settings are correct in the BIOS and also as the diagnostics passed, you may try restoring the system factory settings.

Before restoring the system, go to the BIOS screen and press F9 key to load defaults.

Once done, refer to the link below for the steps to restore the system to factory settings.

The link is http://dell.to/154u25A

To get to the ‘Troubleshoot’ screen follow the below steps and then continue from step 6 onward  to restore the system to factory settings.

  • Shut down and restart the computer
  • Power Off the system at Dell Logo with “rolling dots” at the bottom of the screen
  • Repeat steps 2-3 times so that it starts automatic repair
  • Let automatic repair finish and then click ‘Troubleshoot’

Note: The above steps delete any data on the system and re image the system to factory settings. 

If the above steps do not resolve the issue, you may have to re install the operating system using the discs.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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Danielffs
1 Copper

RE: New Dell INSPIRON 14Z stuck on Dell logi

When I turn it off it at rolling circles and on again it gets to Recovery. 

Message "Your PC Couldn't start properly. A required device isnt connected or cant be accessed. Error code :0xc000000f"

I have already tried to reinstall, as I said it just get stuck at Windows logo when i try to boot from CD. 

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RE: New Dell INSPIRON 14Z stuck on Dell logi

Hi Danielffs,

Disable ‘Secure Boot’ option in the BIOS.

If the system is shipped with mSATA drive, make sure the ‘SATA Operations’ is set to ‘ISRT’ or ‘RAID’.

If there is no mSATA drive, the option should be set to ‘AHCI’.

The option for ‘SATA Operations’ is available in the 'Advanced Tab' on the BIOS screen.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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