corposerve
1 Copper

New Dell Laptop: Your PC ran into problem and needs to restart.

i have bought this new Dell Laptop a month ago. with Preinstalled Windows 8,  and Licenced 'MSOFFICE Home and Student'.

used it only for preparing some presentations and general Media Viewing.

but suddenly it has got a problem. last time i tried to start it but it says "Your PC ran into problem and needs to restart" then it goes to Preparing System Recovery and it loops into it again and again. i hav waited all night long but its only looping into it. no moving further.

What should i do to boot it..

 i didnt get Windows 8 bootable Disk or anything with it.

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10 Replies
Dell-Rajesh R
5 Tungsten

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

Hi corposerve,

Were any hardware or software changes made?

Did you run diagnostics on the computer?

Try thr following steps which can resolve the issue:

Method 1:

  • Go to Start menu
  • All Apps
  • Search for Command Prompt.
  • Run command prompt as an Administrator.
  • Type SFC /SCANNOW.

If the Problem persists, then try the other method

Method 2:

  • Go to Computer Properties
  • Advance system properties.

  • Click on Advance Tab.
  • Click on Start up and Recovery “Settings”
  • Now you all can see a portion of dialogue box saying “System Failure”
  • Uncheck “Automatically Restart”
  • In “Write Debugging information” Select “Complete Memory Dump” from the drop down menu.
  • And Click on Apply and Ok It may say you all to restart.
  • Restart your Pc.


Refer the following video to run diagnostics:



If the issue persists, try system restore:

http://dell.to/1fgUtMZ

If you donot have any important data, refer the following link to do a factory reset:

http://dell.to/1dVTfc2

****NOTE: Backup data before performing the above step.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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corposerve
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

Dear Rajesh,

 I didnt make any software or hardware changes. but it might be virus affected as i hav used many Pen Drives trusting preinstalled antivirus.


Thanks for solutions you suggested. but my problem is  "it is not booting at all". as soon as it starts it shows only 3 steps.

1) Dell Logo,

2) "Your PC Ran into problem needs to restart. ......................................"

3) Preparing System Repair ( not exactly dis but somthing like dis"

and it goes back to step 1.

Anyway.. right now i m in office. LAPTOP is personal.. i m not allowed to carry personal IT Device in office..

Still i will check it today evening and revert back to you.

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corposerve
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

I checked it last evening. its not booting.


Now, my question is. How do i go to BIOS? How do i boot it from Windows 8 bootable Disk? and if Dell claims Authentic Windows 8 is offered with Dell Laptop. where would i get Windows 8. licence code and its Installation disk..

i know it is OS related issue. and i should seek solution from Microsoft. but i am not given any OS related Keys or product codes.

Please do the needful.

Ravindra Gaikwad

for Corposerve Consultancy Services.

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Dell-Rajesh R
5 Tungsten

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

Hi corposerve,

May I know did you run diagnostics on the computer?

You may try a factory reset using the link below:

http://dell.to/1bt4IxI

***NOTE: Backup data before following the above process.

If the issue persists, Kindly private message me the service tag of the computer so that I can take the case forward. To private message click Here, then click "Send a Private Message".

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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francisco1994
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

So I i have a dell laptop and I tryed upgrading it or whatever and this was like 3 months ago and I closed it on accident and know all it says is scanning and repairing drive (c:): and it only goes to 2 percent and stays there 

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8 Xenon

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

Press F12 at powerup or hold the D key and boot to the Dell diagnostics - run an extended hard drive test.

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francisco1994
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

It says diagnosing your pc . What do I do next ?

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francisco1994
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

It still on the same thing 

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francisco1994
1 Copper

RE: New Dell Laptop: Your PC ran into problem and needs to restart.

It says it had trouble diagnosing it and then it says advanced settings or shut down 

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