i have bought this new Dell Laptop a month ago. with Preinstalled Windows 8, and Licenced 'MSOFFICE Home and Student'.
used it only for preparing some presentations and general Media Viewing.
but suddenly it has got a problem. last time i tried to start it but it says "Your PC ran into problem and needs to restart" then it goes to Preparing System Recovery and it loops into it again and again. i hav waited all night long but its only looping into it. no moving further.
What should i do to boot it..
i didnt get Windows 8 bootable Disk or anything with it.
Were any hardware or software changes made?
Did you run diagnostics on the computer?
Try thr following steps which can resolve the issue:
If the Problem persists, then try the other method
Refer the following video to run diagnostics:
If the issue persists, try system restore:
If you donot have any important data, refer the following link to do a factory reset:
****NOTE: Backup data before performing the above step.
Awaiting your response!
I didnt make any software or hardware changes. but it might be virus affected as i hav used many Pen Drives trusting preinstalled antivirus.
Thanks for solutions you suggested. but my problem is "it is not booting at all". as soon as it starts it shows only 3 steps.
1) Dell Logo,
2) "Your PC Ran into problem needs to restart. ......................................"
3) Preparing System Repair ( not exactly dis but somthing like dis"
and it goes back to step 1.
Anyway.. right now i m in office. LAPTOP is personal.. i m not allowed to carry personal IT Device in office..
Still i will check it today evening and revert back to you.
I checked it last evening. its not booting.
Now, my question is. How do i go to BIOS? How do i boot it from Windows 8 bootable Disk? and if Dell claims Authentic Windows 8 is offered with Dell Laptop. where would i get Windows 8. licence code and its Installation disk..
i know it is OS related issue. and i should seek solution from Microsoft. but i am not given any OS related Keys or product codes.
Please do the needful.
for Corposerve Consultancy Services.
May I know did you run diagnostics on the computer?
You may try a factory reset using the link below:
***NOTE: Backup data before following the above process.
If the issue persists, Kindly private message me the service tag of the computer so that I can take the case forward. To private message click Here, then click "Send a Private Message".
Awaiting your response!
So I i have a dell laptop and I tryed upgrading it or whatever and this was like 3 months ago and I closed it on accident and know all it says is scanning and repairing drive (c:): and it only goes to 2 percent and stays there