New Dell inspiron 5559 plugged in not charging...

[Gauhar khan]

brand new corei5 6200u inspiron 5550 is not charging....

plug off battery and replaced not solved

update bios not solved

any one knows how to solve >>>

[DELL-Akshatha M]

Hi GAUHAR KHAN,

Thank you for writing to Dell Community Forum.

The troubleshooting steps performed by you indicates that the battery might be faulty.

Please private message us the service tag of the system in discussion.

Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

[Gauhar khan]

ITEM NUM: HT-210AEYMEWHT

IEMI NUM: 284F462

[DELL-Akshatha M]

Hi GAUHAR KHAN,

The service tag is 7 digit alpha-numeric character.

Please private message us the service tag.

Kindest Regards,

DELL-Akshatha M

Social Media and Community Professional

#IWork4Dell

[ozkai]

I am having the same issue, and I am left with "87% and charging" notes. I updated my bios, and drivers, but it did not work. Can anyone help me out with this???

[ershyams]

Dell inspiron 5559 i5 6th gen bought from a Dell Exclusive Store  called Bright Sun Computers in Kochi only yesterday night, developed the same battery / charger problem "Plugged in not charging"  After some time the laptop turned off .

Before this happened the laptop also restarted 3 times giving  error " Phase 1 initialization failed" 

Can I get the Laptop replaced or returned for refund? 

[wsmalik77]

Hi there, I have the same issue with my brand new dell inspiron 5559 laptop and stuck on 90%. where can i send my service tag number privately????