voyager950
1 Copper

New Inspiron 15 5000 series laptop, won't get pass the initial boot

I just bought a new Inspiron 15, 5000 series, I just took it out of the box, plugged the AC adapter in , started the setup and the laptop is stuck on the opening screen, it shows my name and the rotating dots, it's been doing that for 30 minutes already. Doesnitbtakevthat long to do the initial setup?

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1 Reply
Mikie19598
2 Iron

RE: New Inspiron 15 5000 series laptop, won't get pass the initial boot

try taking the battery out unplugging the charger and then press and hold the power button for 30 seconds and then  put battery back in plug charger up then press power button and see if that may fix it.

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