Just Yesterday when Turned on my new Dell inspiron 5521 laptop i found some keys are not working
1)Sound buttons like play/pause,forward,backward,volume increase and decrease.
only mute is working
2)shift + 2 gives Double quotes in my laptop(") but it should give @ symbol where as shift + Double quotes button is giving me @ symbol.
3)shift +3 gives £ this symbol but it should give hash symbol (#) whereas pipe symbol
s giving me hash(#) alone without using any shift keys .
I'm wondering if you should try re-seating the keyboard ribbon cable.
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Not a dell rep, just a guy with a lot of Dell(s)