petheana
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New Inspiron 7548 both Ctrl not working

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Hi,

So I recently got a new Inspiron 7548 laptop, win 8.1, i7 5500U, 16GB RAM.... and from the offset neither Ctrl buttons worked - I ran the dell diagnostic after noticing my Ctrl-C, ect, functions weren't working. They sent me a new keyboard which I installed but it still does not work. I've tried resetting the system, uninstalling/reinstalling the drivers.. nothing has worked.

Please help, I work a lot with Adobe products and not being able to use shortcuts is really slowing down my work.

Jenna

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Community Manager
Community Manager

RE: New Inspiron 7548 both Ctrl not working

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Hi petheana,

Thanks for posting.

Since it's a new computer and still under warranty, you should call Tech Support in your country again and resolve the issue there, as it sounds to be more than just the keyboard or the drivers.  Thanks.

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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3 Replies
Community Manager
Community Manager

RE: New Inspiron 7548 both Ctrl not working

Jump to solution

Hi petheana,

Thanks for posting.

Since it's a new computer and still under warranty, you should call Tech Support in your country again and resolve the issue there, as it sounds to be more than just the keyboard or the drivers.  Thanks.

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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arpigulati
1 Copper

RE: New Inspiron 7548 both Ctrl not working

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Did it work?

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petheana
1 Copper

RE: New Inspiron 7548 both Ctrl not working

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Hi, Dell came and picked it up and repaired it for me and it had now been working fine since. Because it wasn't a problem with either software or the keyboard hardware they had to replace the motherboard. Thank you for your help.

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