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May 14th, 2015 09:00

New Laptop. Unable to enter.

I got a new Inspiron 17 7000 series with windows 8.1. After initial setup it is asking for password. I did not set any password or login id.

Please help

780 Posts

May 14th, 2015 10:00

Hi,

Thank you for reaching out to us.

Does the login screen show your name or the Email address?

Can you try leaving the password screen blank and click next?

Let us know if that helps.

Thank you

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