binouz3d
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I bought a xps13 with a coil whine a few weeks ago.

I contacted my French Dell Tech Support and advised them of the internal document ID SLN293550.

They changed my motherboard yesterday, but the noise is still here.

I really don't know what to do to get ride of this annoyance.

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ceemod
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Hi,


I am still waiting for the new motherboard, currently delayed due to delivery delays.

The coil whine in combination with two additional piezoelectrical noised is very bad in my case which is why I still use my old notebook...since 3 months now.


Regards

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ran domness
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Still there? Gee what a surprise! NOT! game over DELL!

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Moderator
Moderator

RE: New XPS 13 (9333) Constant Noise - relaunch

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@Binouz3d,

Thank you for your feedback. I just sent you a friend request and will be happy to work with you.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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leeroy jenkins
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Well I've just sunk a grand into a new xps 13 as it was on sale. Let's see if the trend continues or its going straight back 

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Centman
2 Iron

RE: New XPS 13 (9333) Constant Noise - relaunch

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Hey BINOUZ3D,


How did it turned out?

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mt175
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I can confirm the new system board does not make a difference to the noise problem

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Grumpydev
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I can confirm the new system board does not make a difference to the noise problem

Do you have a new system or an engineer installed new motherboard?

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mt175
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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A technician came and installed the new motherboard. No change in the noise unfortunately. Not quite sure how Dell tested this new motherboard as clearly many customers still have the problem even with the new board.

Must have poor system engineering processes

mt175

I can confirm the new system board does not make a difference to the noise problem

Do you have a new system or an engineer installed new motherboard?

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binouz3d
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Hi,

I'll get a new motherboard next week.
I'll tell you how it'll work.

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