This is pretty ridiculous. I went through 2 of these in June through the Microsoft store which had easy returns. However, after reading these posts I am really glad I did not wait for the "new motherboard".
Here I am using Dell chat with a Rep telling me that the issue is fixed. Trying to get me to purchase another XPS 13 for over $1000 knowing that the coil whine is still there. I have been told that issue did not exist. Then it did. I was then issued a replacement. The customer service has been terrible and I really hope that all of you who have been strung along for this ride can get a refund.
The previous thread is a great resource for everyone and can be found here: http://en.community.dell.com/support-forums/laptop/f/3518/t/19538215
Terry B continues to spread false info. I highly doubt anything is being worked on as the date has continued to be pushed back.
Also, here is what Dell customer service said when I asked for any documentation regarding the resolution of the issue mentioned:
| Tariq B |
Kyle , I apologize.. currently we do not have any documents as such , i have raised a request , once i have this will email it to you
|
Again, here is Dell saying "It's fixed, just TRUST us!". I would have given Dell another chance but this is it for me.
