green002
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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After reading these forums I was really concerned about getting the XPS 13, but given the spec's and wanting to stay with windows I decided to give it a try.  In Sweden we have 14 days right-of-return so I figured that I can always return it if it has noise issues (I had decided that I wouldn't even bother to try and see if it can be fixed).

I got it a few days ago and after a very strange start (I'll explain later) it has been working perfectly. There may be a very small noise but I have got 3 different people to see if they can hear anything and and nobody had any issues.  I have tried it in all sorts of conditions and everything is great.  Keyboard lights are very nice and USB works fine and neither creates any noise at all.  

I really like the touch screen with the ability to use like my iPad and then jump to typing (the keyboard is very nice. . apart from the small enter key. . but that may be impacted by the additional letter keys in the Scandinavian keyboard).

I haven't had a chance to test the battery but seems OK so far so I would expect 9 + hours of normal use ??

The truly bizarre thing that happened right out of the box was when I fist turned it on.  The fan took-off on high and every time I typed there was a strange beeping (sounded like a kid's toy). My first thought was 'oh no, this is really bad'.

Then I started thinking. . why is the fan on high and why can't I turn off the keyboard sounds in windows.  After about 30 minutes I came across another post where someone who had a different Dell laptop that was in 'Engineering mode' and if you hit Fn+X it will toggle it back into normal mode. Sure enough it worked !

Unbelievable that it can leave the factory in Ireland with this mistake (maybe it turned itself on) and just about caused me to put it back in the box !!

My other complaint is with Dell tech service in this part of the world who have failed to respond to 2 calls so far about my T1500 (needs a new cmos battery), so not very good service and way too many layers on their phone system (too many choices and numbers to push).

But aside from that, I am very happy that I decided to try it (it was no real risk for me) and even though I may have been lucky have ended up with a very nice little machine, which is exactly what I wanted.

Thanks for all of the other posts, they really helped in knowing what to check out  and especially jacosta76 for the post about the beeping (really saved me).  Hope this post helps someone as well. Maybe Dell has sorted it out or are on the right track at least ??

XPS 13" 9333
i7 HSW
8GB dual channel DDR3
512GB msata SSD

 

mfulkrod
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I'm also having the same issue with the high pitch noise. It only happens when the keyboard back light is on. Has there been a solution to this problem?

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mfulkrod
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Dell XPS 13 - 9333.

When my keyboard back-light is on I hear a high pitch electrical noise. The sound seems to emanate from the right side around the enter key. When the back-light is off the noise changes pitch but it is still present. In an office environment while working on the laptop it is very distracting. The back-light is one of the selling points of this laptop. The other reason I went with this laptop was that it was a higher end ultrabook. I wouldn't expect a higher end model to have such a blatant problem.

Someone had posted a youtube video of my exact symptoms:
www.youtube.com/watch

I called Dell tech support and explained that I was having similar issues as everyone in this thread. I was on the phone with them for about 90 minutes, most of it on hold. They instructed me to run diagnostics (F12 at boot). The diagnostics passed without any problems. After that they suggested updating the bios which I had already done (to version A06). After that I was told that there is no solution to this problem and that they would call me back when they find one. In the final minutes of the phone call while they explained there was no solution they sounded very unsure of themselves (not the typical scripted tech support you normally hear). They could not provide me with a reference or case number, said to call back with service tag.

Has anyone else had success getting this resolved?

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antmir
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Ask Dell to swap boards... Ask for the "December 2014 rev A.05" like mine...

Does it has the noise? Yes, it does, but its way more low than before. I dont know if I will tell Dell the problem it's fixed (it's not) or claim that still has the noise and new board or goes into the lab and comes like it was or even worse...

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leeroy jenkins
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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To be Honest, I'd say you should return it as there is no complete solution to this generation of XPS 13s and then get the new version.

dell needed to get it right out of the gate but they didn't 

c'est la vie.

View solution in original post

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mfulkrod
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I got the motherboard swapped. They instructed me to update to the A07 BIOS. Noise is still present but low enough that I can't hear it unless I stick my ear right on it. Much better now.

A07 BIOS: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=4N4NN&fileId=3445984575&os...

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antmir
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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Still ***.

I'm sorry, it's better, but I can hear the f***** coil whine even with A07 + December board. It's horrible, I can have the keyboard turn off/automatic or it gets worse. 

It's like "tzzzzz tzzzz", don't hear? Load a video on youtube, put CPU on full, play a game or use Linux, enjoy the coil whine again, this time from cpu.

I use my Dell on very queit enviroments. This is a "premium" laptop.

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mfulkrod
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I've been using the laptop at home and unfortunately the noise is still there. It seems to come and go, when I wrote my previous reply it wasn't making the noise. It does sound different with the different motherboard but it's just loud enough to make me not want to use the laptop. Even with the keyboard back-light off the noise is still present.

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nickc933
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I updated the BIOS and this issue is still here. I heard something about using superglue to fix the coil whine. Has anyone had any luck with that?

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jscs
1 Copper

RE: New XPS 13 (9333) Constant Noise - relaunch

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I'd be happy to glue mine as well, has anyone tried that so far?

Is there a known fix that Dell has for this issue or is all the component swapping not helping anything?

I just got off the phone with escalated support and after having him mailed this and other dell community forums threads on this issue he flatout denied that this issue is know to Dell. Multiple times. No matter what I said, he denied this is a thing and as long as I pay for the support ticket they'll fix it and I will have 90 days warranty on the swapped components, huh?

Oh yeah I have to pay for the support ticket. Even though I first called Dell and reported this issue while I had still warranty they played endless phone forwarding loop leaving me for hours on hold with reps that were clueless as how to help me. Not knowing what to do Dell took its sweet time to let my warranty expire instead of helping me fix it, following up or anything. Last time I called I was an hour on hold and never made it through to a person.

Now should I pay the support ticket, will they be able to fix it? I love this computer (9333) but the noise is making me crazy, and the way Dell handles this issue even more ..

I looked at MacBooks and they weren't quite the right thing for me, what alternatives are out there? (portable, powerful, running linux without too much hassle)

Thank you all!

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