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stas007
1 Copper

New XPS 13 - solid amber light always on

Hi,

Bought recently the new XPS 13 and have a weird problem.

The battery indicator always shows a solid amber light when it is plugged in (100% battery) and what is more strange when it's turned off.

I have updated BIOS although I think I had the latest one anyway.

There are no other evident problems.

Please advise, thanks.

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0 Kudos
12 Replies

RE: New XPS 13 - solid amber light always on

The battery charge LED for the XPS 13 will glow amber if the battery is low on charge.  With the AC adapter connected and the system turned off the battery should charge fairly quickly and then the LED should turn white indicating that the battery is no longer low in charge and is being charged. Once fully charged the LED should go dark.

Battery Charge LED

    • LED that indicates battery charge state.
    • Illuminates white while plugged in and charging. When the charging is completed LED turns off.
    • Battery level is low, LED illuminates in amber color.

 Please reply back if it looks like the system is having problems charging the battery.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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stas007
1 Copper

RE: New XPS 13 - solid amber light always on

Thanks for reply.

The battery charge LED is flashing a solid amber when plugged in and with 100% battery charge. When the laptop is shut down and with the AC adapter connected it still has a solid amber.

It doesn't disappear at any time (almost). The only time it changes to solid white for a few seconds is when I turn on/off the laptop.

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RE: New XPS 13 - solid amber light always on

That is unusual,  does the system appear to be running correctly otherwise? Are you able to run the system under battery only, and does it look like the system appears to be charging the battery?

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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stas007
1 Copper

RE: New XPS 13 - solid amber light always on

The system runs Ok in general , no major problems and it also works fine with battery only. When plugged in again it shows the battery is being charged. Everything is more or less fine except the amber light not disappearing...

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stas007
1 Copper

RE: New XPS 13 - solid amber light always on

One more comment - the LED turns to solid white when the battery is being charged. When it reaches 100% it turns back to solid amber and stays like this

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RE: New XPS 13 - solid amber light always on

Sorry for the delay in getting back to you.  It doesn't seem like the LED is acting as it should, at least to my information.  Does anyone else reading here have an XPS 13 that acts this way?

If everything else is working correctly I am not sure that I would suggest a service,  Use the BIOS or Windows to check on the battery charge.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Mary G
5 Iridium

RE: New XPS 13 - solid amber light always on

There are several battery lights on the latest model xps 13 -9343, Early 2015. See all the buttons/lights and explanations here --

downloads.dell.com/.../xps-13-9343-laptop_Reference%20Guide_en-us.pdf

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invisibleman3
1 Copper

RE: New XPS 13 - solid amber light always on

I am having the same issue. My battery is currently 90% charged and the front battery indicator is solid amber.

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mark_thorburn
1 Copper

RE: New XPS 13 - solid amber light always on

Have any resolutions been found for this? I am currently having the same issue.