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Last reply by 11-02-2017 Solved
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2 Bronze
2 Bronze
1676275

New XPS 13 unable to disable adaptive brightness

I am unable to disable the adaptive brightness on the i5 HD 5500 1080p version of the new XPS 13.

When I view a dark page, the screen will dim, and when I view a bright page, the screen will get brighter. This is extremely annoying and all the options I've tried have not fixed this issue at all.


Turning off the enable adaptive brightness option in the advanced power settings does nothing. I have this done on all power plans.

The option for disabling it that should be in the Intel Graphics Driver does not exist.

Disabling the Sensor Monitoring Service doesn't fix it either.

I have the latest version of the Intel Graphics drivers. Uninstalling it doesn't fix it either.

Installing another operating system doesn't fix it either, so I'm assuming this is some sort of hardware problem.

Does anyone have a solution to this annoying issue?

Replies (79)
2 Bronze
2 Bronze
1156

Too bad. Im returning my dell because of this. ITs very very annoying. Great computer, but this flaw is so big.

2 Jasper
2 Jasper
1156

I'm sure there is someone at Dell reading these posts.  Each post has to be approved so someone is reading them.

2 Bronze
2 Bronze
1156

Same problem. Joined just to let Dell know that we are upset. 

We should be able to control our own computers. 

Obviously, Dell has decided that they know better. 

Obviously, we are upset that our screens change brightness without any ability to stop it from happening. 

I too have uninstalled Dell's driver and installed Intel's driver, only to sadly learn that Dell has somehow disabled an option that by default Intel thinks we should have access to.  

I encourage everyone who has this problem to let Dell know.  Believe me, it is easier to do here than to even try to do via phone. 

2 Bronze
2 Bronze
1156

I purchased a refurb from the Dell Outlet yesterday and just learned about this issue. I guess I should have checked before purchasing but will have to wait to see how bad it is when I receive it.

Anandtech mentioned this issue in their testing and review if anyone is interested in seeing it. They mentioned that Dell said they were looking into a way to allow the user to disable the "Content-Adaptive Backlight Control" feature. Here is the link: http://www.anandtech.com/show/8983/dell-xps-13-review/5

I'm hoping that Dell is reading this and can provide an update.

2 Bronze
2 Bronze
1156

Really annoying.

I am returning my XPS13 because of this.

2 Bronze
2 Bronze
1156

i'm using the xp13 FHD model. But i don't see my screen brightness adjusting by itself. how can i test it and is mine faulty?

2 Bronze
2 Bronze
1156

2 Bronze
2 Bronze
1156

Thanks. I could see the dell logo slowly fade in but I don't see the brightness adjusting and i don't see why is it so annoying. can someone tell me why is it annoying or if the brightness should fade or something?

2 Bronze
2 Bronze
1156

Seeing the logo slowly fade in is the brightness - run this page on your desktop. If this does not annoy you be happy. But think of watching a movie, fast changing dark to light scenes and you miss details because of the changing brightness; think of photo editing, with automatically changing brightness you might misjudge the light in the photo, same as in video editing (...).

All we want is to have an option like in every other notebook on the market.

2 Bronze
2 Bronze
1156

It's not an OS/driver issue. The same behavior occurs in a minimal Linux install. The adaptive brightness is being handled at the BIOS or firmware level.

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