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Last reply by 11-02-2017 Solved
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1675913

New XPS 13 unable to disable adaptive brightness

I am unable to disable the adaptive brightness on the i5 HD 5500 1080p version of the new XPS 13.

When I view a dark page, the screen will dim, and when I view a bright page, the screen will get brighter. This is extremely annoying and all the options I've tried have not fixed this issue at all.


Turning off the enable adaptive brightness option in the advanced power settings does nothing. I have this done on all power plans.

The option for disabling it that should be in the Intel Graphics Driver does not exist.

Disabling the Sensor Monitoring Service doesn't fix it either.

I have the latest version of the Intel Graphics drivers. Uninstalling it doesn't fix it either.

Installing another operating system doesn't fix it either, so I'm assuming this is some sort of hardware problem.

Does anyone have a solution to this annoying issue?

Replies (79)
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836

I was about to purchase the XPS 13 for school this fall until I found out about this issue. Come on Dell, please get this sorted out!

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836

I would like to see this feature as well.

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836

I am also very annoyed by this. I spoke to Dell support and they told me it is a well liked  feature that will help the consumer with longer battery life and therefore is good for you blah blah.

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836

Firmware A05 is out, but there is still no option to disable this "feature"!?

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836

Remember, it is a feature that is good for the average customer. They don't want the user to be able to turn it off.

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836

"Good" here is subjective. The adaptive contrast makes it very difficult to watch dimly-lit movies and play dark games. I tried to play Left 4 Dead 2 on my XPS 13 the other day, and the display turned down the contrast so much that the game was nearly pitch-black, save for the HUD elements. It was utterly unplayable.

If you have Dell ProSupport, please call them and tell them you want this feature made optional. Consumer support is not likely to help.

2 Bronze
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836

This is a really bad bug - definitely not a feature. It's really quite ridiculous that it can't be disabled. I would use an XPS for travel/photography work but this current flaw means that's £1000 that Dell won't be getting. 

Please sort it out. 

2 Bronze
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836

It's 2015 and this problem has been around since 2011. I'm definitely NOT buying a Dell laptop again; worst customer service I've seen in a long time.

I managed to disable it while my Inspiron 3000 laptop is plugged-in but no fix to while it's on battery mode.

2 Bronze
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836

Dell have added this battery-saving *bug* because tech reviewers focus too much on battery life.  The only way Dell will change is if we pressure reviewers to point out this flaw loudly and often.

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836

Honestly, the solution to this problem is to just spend your money elsewhere. I decided on a Macbook Pro instead, and frankly it's a far superior machine (albeit more expensive). 

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