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dragonh20
1 Copper

New XPS13 (9350) Battery Indicator Flashing Amber/White

Less than 1 year old xps 13 9350---just out of the blue wont boot up.  screen black, only response is led light  in front of laptop (I think that is the battery indicator light)  flashes two yellow/one white. Won't do anything else. I consider this a brand new laptop--what the heck? Is there an easy fix or is it mail back to Dell for repair?

Really need this fixed fast as I use it to run meetings....

Thanks for any help you have--

Nancy

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3 Replies

RE: New XPS13 (9350) Battery Indicator Flashing Amber/White

Hi dragonh20,

Can you check if you can boot into BIOS <F2>?

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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9 Rhodium

RE: New XPS13 (9350) Battery Indicator Flashing Amber/White

It needs to go back to Dell for a mainboard replacement.

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Saltgrass
4 Ruthenium

RE: New XPS13 (9350) Battery Indicator Flashing Amber/White

I would agree to try booting to something else.  I think I saw something similar when I was changing drives on one of my systems.

Disconnect the power supply or connect..

I need to check on the beep codes on the system since I saw one article mentioning the lights were like beep codes but I have never confirmed that.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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