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BrokenDells
1 Copper

No Audio device/driver shows up in device manager for XPS 13 9350

Hello,

My integrated speakers and audio port do not seem to be working. It happened after I was playing around with bluetooth trying to get that to work. Now only bluetooth is able to connect. 

So far I have tried:

System restore

Deleting and redownloading audio drivers

Adding legacy hardware for Realtek

ePSA test was able to hear the tones

The audio logo has a red X through it and only the bluetooth headphones drivers appear in device manager. Any ideas what might be the issue and how to solve them? 

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Jim Coates
5 Osmium

RE: No Audio device/driver shows up in device manager for XPS 13 9350

Hello. Sorry for not replying sooner but couldn't think of anything beyond what you have already done.

I came across a post from an XPS 9350 owner who fixed an audio problem by opening Task Manager,, select Details tab, and end task the audiodg.exe. But not sure that your laptop's symptoms matched his.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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