300blk
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No Dell Datasafe option

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I'm trying to revert the computer back to factory conditions using the instructions from dell, here: http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=266287


However, when I get to step 4, there is no "Dell DataSafe Restore and Emergency Backup and DataSafe Options", option.  See attached screenshot.  How can I revert the computer to factory conditions?  The last restore point is from yesterday so that won't work. 


I am in Administrator mode.

Dell Inspiron 15R N5110, a couple years old.

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RE: No Dell Datasafe option

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Hi 300blk,

I am sorry for the inconvenience. If the option "Dell DataSafe Restore and Emergency Backup and DataSafe Options", is not responding, I suspect the mirror image is corrupted and you may have to reinstall the Operating system manually. Please find the link below to install the Operating system manually:

http://dell.to/1809bCE

Note: Please do not post the system information on the public forum.

Revert for further queries.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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3 Replies
Highlighted

RE: No Dell Datasafe option

Jump to solution

Hi 300blk,

I am sorry for the inconvenience. If the option "Dell DataSafe Restore and Emergency Backup and DataSafe Options", is not responding, I suspect the mirror image is corrupted and you may have to reinstall the Operating system manually. Please find the link below to install the Operating system manually:

http://dell.to/1809bCE

Note: Please do not post the system information on the public forum.

Revert for further queries.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

0 Kudos
300blk
1 Copper

RE: No Dell Datasafe option

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Ok, thank you.  The only problem is that I didn't get a windows DVD with the computer.  Do I have any options other than purchasing a copy of windows 7?

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vikash200418
1 Copper

RE: No Dell Datasafe option

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Hi Sujatha,

My Dell Inspiron hard disk was changed and since then I cannot see the option  "Dell DataSafe Restore and Emergency Backup and DataSafe Options"

I am looking to format my computer. Please guide how can I do it. I do not have the CD as it was not provided to me at the time of purchase.

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