Fishfingers
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No Gb LAN? What are you thinking Dell?

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I am absolutely wild.  

Just bought an Inspiron 15 5000 with the very latest 7th gen i7 CPU, DDR4 ram, 4Gb DDR5 R7 video, SSD, full HD LED, Win10 Pro.  Spent over 2hrs on phone with tech support trying to get the LAN card to recognise 1Gb LAN, updating drivers, rolling back drivers etc.

Have now been informed the LAN card only supports 10/100 Mbps.  What on earth are you thinking Dell?  Even the Dell tech support guy has said it's like putting a bad engine into a Ferrari.  He was floored.  What are you doing Dell?  is NZ a dumping ground for obsolete hardware?  It's 2017, not 2010.  Since when have I had to ask about a laptop LAN speed capability?  Not for at least 5 years, until now.  Arrrgh.  How can you do this to me Dell?  What is going on?

I shake my head.  Since when have you been selling laptops that don't support Gigabyte LAN?  Even the $200 Dell I bought 5 yrs ago supported Gb LAN.  Clearly not fit for purpose.  Do you have a pile of motherboards that your trying to flog off to unsuspecting customers?  Come on.

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8 Krypton

RE: No Gb LAN? What are you thinking Dell?

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The accountants gave the designers at Quanta, Wistron, etc. a price target and a set of specifications.  The ODM met the design requirements and the price targets by cutting corners where they could, and the design was accepted and put into production.  That's how it works.

The vast majority of Inspiron, XPS etc. buyers don't need gigabit - so they'll never notice.  Just as leaving the sheet metal behind the dashboard primed but not painted on a Hyundai Accent - it lowers costs and just about no one will ever notice.

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Saltgrass
4 Germanium

RE: No Gb LAN? What are you thinking Dell?

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What Ethernet adapter do you show in Device Manager or the connections control panel (ncpa.cpl)?

I haven't looked yours up but my Inspiron 17 does not even have an Ethernet port but depends on an external device.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Fishfingers
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RE: No Gb LAN? What are you thinking Dell?

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Its a Realtek PCIe FE Family Controller.  I understand an ultrabook not having an ethernet port, but why even bother putting a 10/100 network card into such a high spec'd full size laptop?   The cost would be the same, and the issue was big enough to have multiple Dell tech support agents trying to update drivers and contact Realtek over the problem.

I can't see any reason why a current manufacturer would go to the trouble of including a LAN port if it doesn't even support network network speeds that have been around since 1999.

Is this a stuff up on Dell's part, or is it just a nasty plan to really aggravate customers?  It can't be a money saving reason.  What motherboard manufacturer would still be making boards that only support 10/100?  Dell can only be dumping old technology.  Full refund on this.

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8 Krypton

RE: No Gb LAN? What are you thinking Dell?

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These are not "high-spec" systems - they're for consumer use, and the vast majority of buyers have only home networks - few of which are gigabit.  

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Fishfingers
1 Nickel

RE: No Gb LAN? What are you thinking Dell?

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Absolute rubbish. This laptop has all current higher than average specs. Yet has a network card spec'd from the mid 1990s. Even home users have been sent free gigabyte capable routers by their ISPS for the past 5 years. A win10 pro machine is for business use and there are no businesses operating on 10/100 network speeds that I know of.

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Moderator
Moderator

RE: No Gb LAN? What are you thinking Dell?

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There are multiple variations of the Inspiron 15 5000. What is your specific model? Like Inspiron 15-5448.

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Fishfingers
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RE: No Gb LAN? What are you thinking Dell?

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5567 "Designed for the real world", "With high end features".  Back to my original question.  What is Dell thinking? There must be some reason for it.  This gigabit lan problem has been highlighted to Dell before.

In 2012

en.community.dell.com/.../19472763

In 2014

www.pcworld.com/.../dell-inspiron-15-5000-series-review-this-15-inch-notebook-disappoints.html

In 2017 New Zealand is well into rolling out ultra fast broadband to home users.  Yet Dell is selling laptops with old sub standard LAN hardware that will barely cope with a home user's network requirements.

Is the LAN card part of a motherboard that supports DDR4 RAM, or is it a device that has been added to the motherboard to save Dell $4.00, and really disappoint the customer who thinks they're buying a current featured new laptop?

RoHe
6 Indium

RE: No Gb LAN? What are you thinking Dell?

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Does your ISP service offer speeds >100 mbps?

Ron

   Forum Member since 2004
   I am not a Dell employee

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Fishfingers
1 Nickel

RE: No Gb LAN? What are you thinking Dell?

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Yes, they do and so does my home use NAS box, my 8 year old home use media box, the router the ISP supplied me with for free, and all the business servers and networks I expect to be able to connect to.

10/100 networks and hardware are old and obsolete technology.

Somebody explain to me Dell's rational for putting this hardware into a laptop designed for the real world with high end features.  There is no valid or sensible reason for this type of behavior.  It's nothing short of dumping old technology onto customers who should be able to expect current technology when they buy a new laptop.

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Moderator
Moderator

RE: No Gb LAN? What are you thinking Dell?

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Why marketing decided to do this, no idea. But it was posted online for all to see before they purchased in the Inspiron 15 5567 manuals section.
* Click on "Inspiron 15 5000 Setup and Specifications"
* Click on Communications

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