1 Nickel

RE: No Gb LAN? What are you thinking Dell?

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I accept your advice of buyer beware, but I should be able to expect far better from Dell on this.  I feel ripped off and conned.  Dell have had previous grizzles dating back years ago from both end users and reviewers regarding Dell supplying laptops without gigabit support.  If I'd known this before I purchased, I wouldn't have bothered.

My two page invoice and four page order acknowledgment make no mention of 10/100 network support (or gigabit), yet a LAN port is clearly visible.  Why should I have to go hunting on a website for a simple gigabit specification on a Win10 Pro laptop sold in 2017?

If anything, Dell's marketing should say "Designed for the real world", "With high end features (except gigabit LAN)".  If we can conclude that Dell marketing are behind this decision to deceive, then again I ask Why?

Is it to save money?

Is it a mistake?

Is the Dell marketing department not across the current laptop hardware technical specifications users should be able to expect?

Even your tech support agents were fooled by the stupidity.

All I want from Dell is a "Sorry we shouldn't have sold you this Inspiron 15 5000 i7 Win10 Pro notebook without gigabit LAN, and this is what we're going to do to put things right".

I've been buying Dell since the mid 1990s and have been well and truly caught.

6 Thallium

RE: No Gb LAN? What are you thinking Dell?

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If there is even 1 USB3 port then you can use a USB3 to gigabit adapter.  HOWEVER there is a difference between industry marketing which has nothing to do with Dell in particular and actual speed.

100 meg ethernet is not 10 times faster than 10 meg ethernet and gigabit is not 10 times faster than 100 meg ethernet.   Half and Full duplex also counts as well as jitter and latency with final problem being cables and switches etc.  A real world working gigabit switch is going to be expensive.

You didn't say DSL or Cable or FIOS or what brand and model of Router we are talking about.

Mega BITS vs Mega Bytes also counts aka its 8x slower.


433 megabits data transfer rate is close to 80meg data transfer rate which is 802.11AC Wave 2  5GHZ wireless.


I have fios which has super low 10ms latency and 150 meg bi directional speed but i dont want trip wires all over the house so I use 600AC usb Wifi adapters and they work Just fine.


Gigabit Ethernet runs up to 125 Mbit/s (1.000 Mbps / 8 = 125 MBits/s).
By just observing these two numbers you could say that Gigabit Ethernet

The other fly in the ointment is a gig is not a gig.

1000000 vs 1048576
Bits vs Bytes 8X slower

400 mbit per second is not uncommon using wired gbit hardware.
600 mbit per second is usually pushing it and if you have
network gear that supports jumbo frames, 800 mbit is feasible
but again you run into other issues.

Giga BIT does not mean you can download 1048576 bytes of data in 1 second aka an entire dvd iso in less than 5 seconds.



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1 Nickel

RE: No Gb LAN? What are you thinking Dell?

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Thanks for taking the time Speedstep.

It's a pretty simple issue.  This win10 Pro laptop cannot connect to a gigbit/ byte capable business network and transfer files at the same speed as all other connected devices because it has a 10/100 network card in it.  

Again, it's obsolete technology being dumped on the NZ market -and doesn't fit with the rest of the specs of the notebook.  Absolutely no reason for it given other than a marketing choice.  I don't expect to be buying (or seeing on the market) a similar spec'd laptop from any other major vendor who includes such an out of date 10/100 network adapter.  Other Dell purchasers have been complaining about this for the past 5 years (including reviewers).

Back to my original question.  Why?  What are Dell thinking?

8 Krypton

RE: No Gb LAN? What are you thinking Dell?

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The accountants gave the designers at Quanta, Wistron, etc. a price target and a set of specifications.  The ODM met the design requirements and the price targets by cutting corners where they could, and the design was accepted and put into production.  That's how it works.

The vast majority of Inspiron, XPS etc. buyers don't need gigabit - so they'll never notice.  Just as leaving the sheet metal behind the dashboard primed but not painted on a Hyundai Accent - it lowers costs and just about no one will ever notice.

0 Kudos
1 Nickel

RE: No Gb LAN? What are you thinking Dell?

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Brilliant answer ejn63 -and it's the answer I expected from someone at Dell.  Unfortunately for me, I'm the business owner who bought the laptop for business use, -and did notice.

1 Copper

RE: No Gb LAN? What are you thinking Dell?

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I have an i5 5567, and I got a 10/100 card in the US.  And also feel ripped off.  Except I spent hours on the phone with Dell Techs over many calls, and shipped my computer to them twice before the 2nd tech noticed that the computer is only spec'ed for 10/100.

In the US, Verizon Fios (disclaimer - my employer - though I'm writing as a "person") just introduced near-gigabit internet under $80 with TV and phone. This may contribute to faster internet from most American ISPs to compete - and a real need for wired internet speeds faster than 100 Mbps.  Yes, Amazon (US) has Gigabit ethernet adapters that will go in a USB 3.0 port for $12 USD, but I agree - I wonder what Dell was thinking when it saved pennies on these motherboards by using 20 year old rather than 15 year old Internet technology.