RE: No Sound From Speaker & Headphone Jack On my Dell Inspiron 14z 5423 After Chnaging BAttery and Hard Disk
the sound driver are not showing up on the device manager window where other drivers are displayed.
Hello. Download this Win8.1 IDT audio driver for the Inspiron 14z 5423. There are two versions there -- get the one that says "File Format Hard Drive". Follow the installation instructions and see if the driver shows up in Device Manager.
If it doesn't, perform the PSA or ePSA sound test. If no sound during the test then there has been hardware failure. Could have happened during parts replacement.
Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04