It's all sorted. The tech's just come and replaced the display panel. And indeed, it was because it was so new the warranty wasn't showing up in the system - this came up when I called support.
It was a pretty painless resolution after all my angst. I guess this sort of thing happens from time to time, and I just happened to be unlucky. Happy now. 🙂
It was a pretty painless resolution after all my angst.
That is good to hear. Sometimes people read these fourms and get worked up with worry or anger. These forums, though, represent a very small percentage of Dell users and do not give a fair picture of how satisfied people are with Dell.
Still, it is nice to hear the success stories, as people rarely post when Dell does the right thing. Thanks for sharing.
Community Member Since 2003