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jimwg
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Non-functioning Pointer Stick Item Missing From Pointing Device Menu After Keyboard Change

Greetings:

I installed a new backlit keyboard on my previously non-backlit e6430 and now not only doesn't the pointer stick and its click buttons no longer works but even the Pinter Stick enery in the Dell Pointer Device panel is now missing. Everything else in the keyboard works and ribbon.cables are fine. Neither Dell Support Assist nor Dell Feature Enhancement nor Dell Unifying app mention or "see" the stick on a full diagnostics checkout, so either the stick a malfunction or a "dummy". I want to run all my opinions before I might send it back. If my e6430 didn't come with a backlit keyboard nor meant to have one, could it be that the new backlit keyboard is being lit by (hijacking) the power circuit intended for the pointer stick? Is there a way I can check the BIOS and have it find and activate the stick? Could I download any older pointer stick drivers and see if that does the trick?

Any advice most appreciated!!!

Jim in NYC

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Community Manager
Community Manager

RE: Non-functioning Pointer Stick Item Missing From Pointing Device Menu After Keyboard Change

Hi Jim,

Thanks for posting.

Unfortunately if the computer was not built to have a backlighted keyboard from the factory, it will not work.  If the lights happen to be working after the installation, it is probably hijacking circuitry designed for the the pointer stick and might cause the motherboard to become unstable and fail. 

The upgrade you mentioned is not tested by Dell and most likely will not be supported under warranty.


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