Not able to install WiFi Drivers for dell inspiron 15 3543. Please please please assist :(

Hi patriks91

Please let us know the error message or code you receive when you try to install the wireless card driver on the system.

Also, please reply us with the snapshot of the device manager so that I can check and assist you further.

I have attached the screenshot of the error and also attached the error log as well.

Also find the attached snapshot of the device manager.

Hi,

http://dell.to/1eOndyH

got the same problem. though my wifi is working fine but i cant make it a hotspot via hostednetwork.thats why im installing the HS(that means HotSpot, right?) driver. i would be grateful  for any suggestions and help. TY

I did all combinations

=========================== below is log =================================

MUP started: Wed Jan 25 20:28:05 2017

Command Line: C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\DUP6661.tmp

****************************************

Execute: setup.exe   /c mup

Error: setup.exe exited with return code: 104

MUP finished: Wed Jan 25 20:28:11 2017

Exiting with Return Code: 104

[01/25/17 20:28:11]

--- End of Vendor Software Log ---

[01/25/17 20:28:11] Vendor Software Return Code: 104

[01/25/17 20:28:11] logo.png

[01/25/17 20:28:11] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[01/25/17 20:28:11] Exit Code set to: 5 (0x5)

[01/25/17 20:28:11] Result: FAILURE

[01/25/17 20:28:14] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[01/25/17 20:28:14] Execution terminated at date-time 01/25/17 20:28:14

[01/25/17 20:28:14] ######

਍਍[01/25/17 21:08:32] Update Package Execution Started

[01/25/17 21:08:32] Original command line: "C:\Users\x\Desktop\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04.EXE"

[01/25/17 21:08:32] DUP Framework EXE Version: 3.4.5.40

[01/25/17 21:08:32] DUP Release: MVH6CA06

[01/25/17 21:08:32] Initializing framework...

[01/25/17 21:08:32] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client

[01/25/17 21:08:33] logo.png

[01/25/17 21:08:34] User Command: attended

[01/25/17 21:08:34] DUP Capabilities Value: 35651583 (0x21FFFFF)

[01/25/17 21:08:34] DUP Vendor Software Version: 18.40.0.9

[01/25/17 21:08:34] Local System/Model Compatible with this Package? Yes

[01/25/17 21:08:35] Local System OS Version: 10.0.0.0

[01/25/17 21:08:35] OS Compatible with this Package? Yes

[01/25/17 21:08:35] Local System OS Language: EN

[01/25/17 21:08:35] Language Compatible with this Package? Yes

[01/25/17 21:08:35] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\NETWOR~1.9_A\miniunz.exe

[01/25/17 21:08:35] Extraction-arguments:  -x C:\Users\x\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\dell\drivers\NETWOR~1.9_A

[01/25/17 21:08:40] Extraction-GetExitCode: 0

[01/25/17 21:08:40] Identified Behavior : attended

[01/25/17 21:08:40] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\DUP8D8C.tmp

[01/25/17 21:08:40] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\DUP8D8C.tmp"

[01/25/17 21:08:40] Path : C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04

[01/25/17 21:08:40] Identified Behavior : attended

[01/25/17 21:08:51] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\DUP8D8C.tmp

[01/25/17 21:08:51]

--- Start of Vendor Software Log ---

[01/25/17 21:08:51] ASCII payload log file detected.

[01/25/17 21:08:51] ****************************************

MUP started: Wed Jan 25 21:08:40 2017

Command Line: C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04\DUP8D8C.tmp

****************************************

Execute: setup.exe   /c mup

Error: setup.exe exited with return code: 104

MUP finished: Wed Jan 25 21:08:51 2017

Exiting with Return Code: 104

Yes I followed the same link but no luck really feeling unhappy with dell laptop

Hello Sir & Team

my laptop has same issue (Inspiron 5547) after upgrading to 10 As per dell recommend I upgraded after that I am facing WiFi issue unable to install network drivers. Some Dell expert given suggestion need to install as per driver install order. I did same when the network turn came same issue unable to install net work driver especially WiFi related. I spend lot of time to trouble shoot this issue I can't. Can you please suggest what to do in this case spend lot of money to buy laptop. Now I am depressed why I buy DELL Laptop. We are using wireless service provider what is the use without wifi thanks -satish

I find it much easier to run the 'Guide Me' option which will automatically update your drivers. Please click on link below and follow instructions on how to run then Guide Me option.

How to find Drivers and update them (Official Dell Tech ...

SATISH wrote: "Some Dell expert given suggestion need to install as per driver install order "

:emotion-2:

Whenever you're installing drivers from your Dell Product Support page, you'll have to install in correct or installation order. Please click on link below:

How to reinstall drivers in the correct order | Dell US

Lastly, click on Dell video below, hopefully it will be a help to you

Please open Device Manager (Type device manager onto search box), expand Network adapter or Bluetooth and look for any yellow question mark or triangle.

[01/25/17 21:08:32] Original command line: "C:\Users\x\Desktop\Network_Driver_MVH6C_WN32_18.40.0.9_A06_04.EXE

It appears that you're having a problem with the Intel (Network) driver. You tried to installed the driver from your Dell Product Support page or from another website? You tried the troubleshooting steps in the Dell video ?

Dell Product Support page - Inspiron 5547)