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June 28th, 2017 10:00

Not charging

Hello, every time i power on my Dell inspiron 15 3000 series  i get a message about the problem with the wattage. The Pc doesn't charge, i tried updating the bios bt it requires at least 10% of battery. Please help me. Am looking forward to your reply. Regards

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87.5K Posts

June 28th, 2017 13:00

If the system is under warranty, call Dell for repair.  If not,

Assuming the system doesn't sense the AC adapter (F2 at powerup to check), first thing to try is a new OEM Dell AC adapter.  If that doesn't solve the problem, replace the DC jack in the system (if you need a part reference, post the full model number - 3521, 3527, etc.).

If that doesn't solve the problem, the mainboard is bad and will need to be replaced.

This isn't a BIOS issue - upgrading the BIOS won't solve this hardware problem.

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