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Not detecting an adaptor
Hi-my Dell Inspiron 15 model 3558 gives me the message that it doesn't detect the adaptor that I am using. The battery is now dead because it won't charge. I went out and got a new adapter and cord, because I thought that might be the problem, but I still get the same message. How can it not detect the adapter that came with the computer? My warantee is up in three weeks, but I use the computer for work, so I don't want to send it in if I don't have to. Has anyone else had this problem? Thanks!
ieee488
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December 28th, 2017 13:00
Is the AC adapter you bought a Dell ?
ejn63
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December 31st, 2017 13:00
Contact Dell - they'll likely first send you a new adapter. If that solves the problem, you're set. If not, it needs an internal repair - a new DC power jack or a replacement mainboard.
kshort49
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December 31st, 2017 13:00
Yes, it a Dell. It is the same as my original adapter.