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Oldie but needs answering - Vostro 1310 Nvidia GPU failure


I have a question that I need answering.

We as a company purchased one of your Vostro 1310 models in late 2009, since then we have hardly ever been able to use it due to the aforementioned Nvidia GPU failure. 

My question is: Why as a repeat business customer  who purchased this laptop directly, why have we never been notified of this problem? Why did we have to find out about it from Google and not a product recall?

I believe we paid around £600 for this laptop, that we have never been able to use? 

Is there anything that can be done?


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