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Optiplex 7040 Win7 x64 Bitlocker

Hey All!


We can't seem to get Bitlocker working on our 7040s, have any of you seen this issue and have gotten it to work?


Dell Optiplex 7040

Windows 7 x64

TPM is on/enabled in BIOS

TPM 1.2 driver looks good in device manager


But when we try and turn bitlocker on via right-clicking the HDD it gives us the "A compatible Trusted Platform Module (TPM) Security Device must be present on this computer, but a TPM was not found. Please contact your system administrator to enable Bitlocker" error/message


When we look in tpm.msc we see "Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM and it is turned on in the BIOS" error/message


Any thoughts?


We were able to enable bitlocker on this model when we deployed Win10 but we are still mostly on Win7 for now.

Thanks!

Marc V

UPDATE: realized I created this post in laptop section instead of desktop, sorry for double post, created appropriate desktop post here:

http://en.community.dell.com/support-forums/desktop/f/3514/t/20003600

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RE: Optiplex 7040 Win7 x64 Bitlocker

Oops just realized I posted this question in Laptops, anyone know how I can move this to correct category? I tried looking in options for editing but didn't see anything?

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