POSSIBLY FIXED: Inspiron 13 7000 - No Sound After Reboot

@Jack,

I may have spoke too soon. After multiple reboots to verify everything was working from my last post, I powered up just now(from sleep) and got sound. At some point I folded my 2in1 to tablet mode and now, no more sound. After folding it back to a laptop, still no sound..

off to check my BIOS settings.

Fast boot has been set to minimal, it was "thorough" previously, sound is back, will see if makes a difference.

FYI, This is a brand new Inspiron 13 2in1....  

@AKIRAX9 

Hmmm, let us know how it goes.  I just tried to break my sound, I tried sleep, hibernate, restart, and flipping the screen over into into tablet mode.  But, with my latest bios settings it is fixed for good, I can't break the sound which is good.  

The only other thing I can think of for you is that a few weeks ago I installed the Microsoft Windows 10 Anniversary update hoping that would help it which it didn't.  Then I installed any drivers from the Dell site that were newer, and of course updated the bios to the latest version.  But, that didn't seem to fix it.  But as soon as I turned off secure boot and then turned on the legacy rom all of my sound problems went away.

So, if you haven't already you could try updating to the Windows 10 Anniversary edition, then update your drivers (chipset, video, sound etc)  then make sure your bios is set to turn off secure boot, and turn on the legacy rom.  That is the order I did things in.

Here is my Windows version and model number, maybe ours are slightly different:

Windows 10 Home Version 10.0.14393 Build 14393
System Model Inspiron 13-7359

Tried to turn off secure boot, and turn on the legacy rom, but when I do that my PC refuses to boot. What am I doing wrong ? Help please.

Hello, I have same sound issue on my Dell inspiron 13 i7359. And I tried to change BIOS setting, which was leading to 'no boot device found'.

So can you show some steps how to change UEFI mode to Legacy option rom?

Thanks a lot.

I have same sound issue on my new Dell inspiron 13 i7359. It seems have this issue since I upgrade Bios from 01.07.00,A06  to 1.0.8,A07. But I was aware of the sound issue caused by BIOS. I have tried so many suggestions from online. Nothing works. Until I realize the sound issue happens only when the laptop restarts. So I search the problem and find this thread.

Long story short. Here is my attempts. First I go to Dell website to see if any new BIOS driver updates and I find 01.10.00 ,A08, but it did not work either. So I began to downgrade the BIOS, to 01.07.00,A06 -sound affects, to 01.06.00,A05- it works.

I also tried to switch UEFI boot to Legacy Options Rom, but it ended up to 'no boot device found'.

Someone suggested this method working. Maybe I didn't setting BOIS setting correctly. Anyway, I am glad the sound issue is gone.

Thanks

Inspiron 13 - 7353.  Windows 10 Home 64 bit edition. 8GB RAM. Purchased new Dec 2015.  I bought this machine for my girlfriend.  Its been a great machine until recently.  Audio failed recently for no apparent reason.  Attempted re-installation of audio drivers from Dell with no results.  All Windows 10 updates applied.  First Reset PC, which did nothing.  Then Restored machine with factory image.  She is *** off about losing her images, favorites, etc.  But those can be transferred back from backups. Waste of time when I figured out that Dell Update was what hosed the audio upgrading to the 1.10.  I rolled back to the 1.06 version and audio is working fine again.  I called Dell to ask why the don't remove the package from the Dell  Update or fix the BIOS packages that keep breaking the audio.  The Dell tech answer was to stop using the Dell Update service.  I really think that is a bogus answer and that Dell should actually get some developer to fix the issue with the audio driver conflict whatever the level of issue it is.  The Dell Update service should not have to be disabled.  Lame.  Some people have better things to do than manually update device drivers and system patches constantly just to be able to use Skype or watch YouTube videos.  My girlfriend says the machine was updating itself more than she used it.  I've now uninstalled most Dell software I could find.

I've tried installing latest BIOS and it solved the no-audio problem, until Dell sends another update. After the update -- which it seems is impossible to refuse -- the audio doesn't work. I've been through this three times. Why on earth is Dell sending out updates that kills the audio? I'm working on an Inspiron 13 7000 series.

I tried the latest Bios, no dice. So that's not the problem.

Hello all,

I don'y know if this thread continues to work but I want to give it a try: I just acquired an Open Box Geek Squad Certified Dell Inspiron 13 7000, with windows 10, but for my sorprise, the internal speakers dont work properly. Before start using the new laptop, I updated Windows to the anniversary version, but later, when all updates had been made, I realized that no sound was coming out of the laptop, only with headphones and managed to make the speakers work when introducing half way and putting some pressure in the headphone jack.

Has anyone experienced the same problem?

I updated every driver I could find but the problem remains. The HDMI port does not present any problem.

managed to make the speakers work when introducing half way and putting some pressure in the headphone jack.

A driver shouldn't cause that behavior. I would take it back to BB, or get it repaired under warranty. If you want to test the driver further, switch between the Realtek driver and the Windows native audio driver.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked [but SEE NOTE].
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]

NOTE: if you have a 2-in-1 model and do not see a "High Definition Audio" option after step 6, then uncheck "Show compatible hardware". Then in step 7, if you see 2 "High Definition Audio" devices, select the 2nd one. On some models the native driver is called Intel High Definition Audio.

If you only have the symptoms with one of the drivers, then the other is at fault. If you have the same symptoms with both audio drivers, then it is probably a hardware issue.

Hello. I also had similar problems. My system is Windows 10. The problem was that every time I put the laptop to sleep and woke it up then the sound controllers would disappear completely from the system. Sometimes after putting the laptop to sleep again and waking it up the sound would come back. Moreover, 3.5 audio jack didn't respond properly - after connecting speakers they wouldn't be recognized or they would be recognized only for a second and then disconnected.

I did lots of things to solve this issue, but one piece of advice would be to wait for at least 5 minutes after installing new sound drivers.

Other things I did was to downgrade the BIOS to A05 and then update it to A07, A08, and finally to A09.

I also turned off notifications about speakers/headphones being connected in the 'action center' (I don't know if it was of any help to solving the issue).

I cleaned the registry with ccleaner.

I uninstalled and deleted all previous sound drivers from the windows\system32 folder and lastgood folder and c:\apps folder.

I rebooted and waited for about 10 minutes.

I installed the newest (A01) audio drivers (but from what I can see the drivers that I have on my laptop now are newer than the ones I installed so probably Windows downloaded and used them automatically regardless of my installation.

I rebooted again and waited for about 10 minutes.

(Later I also turned off automatic apps installation provided by manufacturers in System properties > hardware tab > hardware installation settings (the real names of the settings may be different because my system is in another language). I don't know if turning it off before everything else would also help but you can try.)

Now the sound and speakers connection are working for me.

I hope it helps.

Best regards,

Paul

UPDATE: I again encountered the problem of disappearing sound device on my laptop. I was after I put the laptop to sleep and woke it up. In the past, sometimes when I had put it to sleep and woke it up again the sound would come back but not this time. I restarted the laptop but the sound still didn't appear. The second time I restarted I also went into BIOS and set a HDD password (I don't think this particular option has something to do with the problem, but maybe changing the state of BIOS alone has some influence). Then in Windows an information that something was changed in the BIOS appeared and the sound came back after a couple of minutes. So my advice is to wait after restart so maybe the sound would come back. The problem may also have something to do with updating BIOS.

FINAL UPDATE: I had my motherboard replaced, because it was broken. Now everything works properly.

1. Visit Dell's website for Drives & Downloads

> www.dell.com/.../

2. Enter your Service Tag or Product ID (*Service Tag Found on Sticker bottom of Laptop)

3. Go to the page > "Optimize your system with drives and updates". Click the "Find it myself" tab.

4. View drivers by "Release Date" & Show All

***make sure you have the correct Operating system & bit architecture selected***

e.g. Window 10 64-bit vs. Windows 10 32-bit, etc.

5. My Dell 13-inch Inspiron 7359 2-in-1 Laptop had the sound issue as well. After Shutdown it would work, but after Restart it would not work at all. After updating the System BIOS, it has resolved.

Download the latest System BIOS (as of this post, 17 Mar 2017 > version 1.15.0, A12)

Hi, I have a Dell Inpiron 15 7000 and my sound stopped working. Already tried to reinstall drivers. Where can I find this bios 1.06 to download? On dell support website I was able only to download the 1.1.4, and 1.0.1.