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Shadowspectre
1 Copper

Paired bluetooth headphones no sound.

Hello,

My dell m4600 can't  connect with bluetooth headsets.  I have tried connecting it with two different headsets with no success. Computer pairs with headsets but playing music is impossible.  Playback devices in sound section of control panel are disconnected, trying to connect with them is impossible. When I click on ''play music'' in device and printer section, link doesn't react. 

I spent entire night updating all drivers for the computer however something is still not alright. After updating everything that was possible the device manager left me with an unknown bluetooth peripheral device. I upgraded drivers from Intel and Broadcomm and latest available version of driver for Dell 350. 

Hardware ID: points out towards broadcomm however I have no idea what's up. i installed it  3 times by now

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&0001001d_PID&1200
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f



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3 Replies
Saltgrass
4 Germanium

RE: Paired bluetooth headphones no sound.

The first thing I do if I can't get a device to work is to, and I am sure you have, remove the device from the Bluetooth devices in that settings page.

I will then pair the device again and if that is successful, hopefully it will connect.  You can try the connect option from the Bluetooth device or you can use the switches on the headset.  Depending on what type of switches your have you may need to turn it on and hold it to the Bluetooth position for a couple of seconds or you may have to how down the power button for 5 to 6 seconds.

I am not familiar with the Tasks window you show in your attachments, but the headset is not on a Bluetooth network so that network adapter is not involved.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Shadowspectre
1 Copper

RE: Paired bluetooth headphones no sound.

I tried it but it doesn't work.  

I think no properly working bluetooth has something to do with personal area network and missing driver for this unidentified device. I really don't know, what's missing here

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Saltgrass
4 Germanium

RE: Paired bluetooth headphones no sound.

Open the Action Center and select Connect.  It should show your headphones if they are paired.  Click on your device and it should start trying to connect.  Make sure your headphones are close by and powered up and ready to be connected.

Also, in the hidden icons on the taskbar there should be a Bluetooth icon.  Right click and select to open settings.  On my system the options tab shows Notifications and show Bluetooth icon are checked but Allow devices to find this PC is not.  You may want to try checking that if it is unchecked...

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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