fanvil
1 Copper

Palm T3's USB hotsyncing to the Dell D Dock

Has their been any latest fix for this issue where certain Palms will not hotsync with the D Dock's USB port when using USB 2.0.   Do other manufacturer's have this issue with Palm or is this a Dell issue?
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32 Replies
jimg72
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

I've download everything and anything to fix this problem and for me it still won't work. It's strictly a Dell issue as far as I'm concerned. I've gotten other USB 2.0 devices to work with the D-Dock, but not my T3, it never has. Your best bet, besides disabling USB 2.0 which I think is unacceptable, is to plug the T3 into the USB ports on the laptop not the dock. It should work fine from there, but obviously this kind of bypasses the purpose of the D-Dock.

Hope that helps...
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kylarse
1 Copper

Re: Palm T3's USB hotsyncing to the Dell D Dock

I have been having this same issue, since installing a D Dock APR, and the Dell telephone support was less than knowlegable about this issue, which seems to be common, rather than "I have never seen that before", and "your USB mouse is working so the APR is fine".  Disabling the USB 2.0 controller does work, although I needed to switch USB ports to reinitialize the connection.  THis is however unacceptable, since it reduces the transmission speed of the USB 2.0 ports, and I do have 2.0 devices, including the T3.

Definitely need a Dell fix to this issue.

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jcwizard
1 Copper

Re: Palm T3's USB hotsyncing to the Dell D Dock

I too have have a user with a an issue with the T3 Palm. I've pretty much tried everything in my bag of tricks and it still will NOT sync thru the dock. It, however, has no problem syncing directly thru the laptop out of the dock. I've played with the com ports, disabling the modem etc. I did notice when I had device manager open and started to hot sync, the palm came up in the listing, but the yellow mark indicated the drivers were'nt installed. When the sync is canceled, the palm disappears from the list. Go figure. Has anyone tried a dock firmware update or a bios update?
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gmhyman
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

I'm having the same T3 problem, and I've upgraded to the latest firmware, latest NSS, etc.  No joy.  Exactly the same symptoms as others - works fine directly connected to the d600, fails thru the Dport dock.  I'm using windows 2000, FWIW.

BTW - my short term solution is bluetooth - I have an Ambicon usb bluetooth gadget that works great.

I also tried to activate the IR port as another alternative, no luck on that either - any ideas?

 

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gmhyman
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

One more thing - I tried to do the 2.0 hub disable that Rollie mentions in his post on USB 1.1 devices - not sure if the T3/cradle is 1.1 or 2.0  anyway, and my D600 on win2000 doesn't have a 24cd controller - only 24c2, 4 and 7.

Rollie - any ideas on this?

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gmhyman
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

OK, the IR does work - just follow the Dell and Palm instructions - activate it in bios, load the driver (dell) and turn off camea download in control-panel-> wireless (palm) and all is just fine.

IR works great once it's set up - a good alternative to USB until we get an answer on the USB for T3

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Highlighted
jimg72
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

I don't think we're going to get an answer. Dell has now said the D-Dock USB 2.0 problem is fixed and to me that means they're done looking at it. This problem is not new, it's been around for quite some time and now I think they've said it's fixed to try and make it go away.

From this forum...


@DELL-Rollie wrote:

This issue has been resolved with an updated USB 2.0 driver. The driver is packaged into Notebook System Software (NSS) versions A14 and higher.


The latest version of NSS can be found in the file library using the Downloads under Product Support above.



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gmhyman
1 Nickel

Re: Palm T3's USB hotsyncing to the Dell D Dock

Well, I just installed the latest nss, and no luck. I looked over the feature list, and for win2000 sp4, there's no USB update anyway!

Just for the record - the symptoms are that one the first attempt, the system recognizes a palm device, and installs the right driver, but can't start it (code 10). On suceeding attempts, the system can't recognize the device and installs a "unknown USB device" which is useless/harmfull.

BTW - is there a good way to confirm which NSS is actually installed?
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kylarse
1 Copper

Re: Palm T3's USB hotsyncing to the Dell D Dock

Ok,

Last week, disabling the 2.0 controller worked fine, but now, my T3 won't even recognize.  I currently have two hardware profiles set up, and the controller is disabled in my default (docked) profine, but active in the undocked profile.  I have loaded the latest NSS, but there is no way to verify this.  IR sync is very slow, does anyone know how bluetooth compares in speed to either USB or IR.  THis may work for the short term.

Dell, it is very painful to have to disengange from the dock, to sync the T3.  Please look into fixing this issue.

Kyle

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