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Luis4business
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Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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Dell inspiron 5559 HID-complaint touch screen is not working. I have to keep it disabled because all of a sudden it starts to sense different touches uncontrollably. Sometimes it works just fine for a day, but it keeps happening. I have restored the laptop to factory settings, but it did not work.  I have checked for drivers updates, but they are none.  Please help me with this. Thank you in advance. 

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LSUFAN51
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RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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How Do I Calibrate My Touchscreen

www.dell.com/.../EN

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KNERD
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RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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You can try recalibrating it in the settings.  

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Luis4business
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RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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Thank you for replying. Would you be so kind as to explain to me how it can be done. I can just find options for the touch-pad. But nothing for the touch screen in settings. 

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LSUFAN51
5 Rhenium

RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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How Do I Calibrate My Touchscreen

www.dell.com/.../EN

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KNERD
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RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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Assuming you are using Windows 10, just start typing "calibrate" down in that Windows 10 search at the bottom left corner of the screen. Yes, it's that simple.

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Luis4business
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RE: Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

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Thank you for replying, during the Touchscreen Calibration process the screen senses other touches (which was the issue in the first place). Additionally, now the touchpad is not very responsive sometimes. Would it be advisable to reset to factory settings again?

The issue does not always occur what leads me to believe that it is a drivers error or something like that. Before writing this, it happened, but it stopped. Right now everything is working properly, but it could happen again just like many other times. Sometimes it happens when I plug in a mouse.

I have taken and passed this test (from http://www.dell.com/support): 

Hardware

Have a great day.

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