jb11arg
1 Copper

Please i need your help

Hi,  last year i travelled to USA and bought a dell laptop inspiron. Today i was using it when suddenly the screen broke under the surface (it didnt broke like a glass, it failed the material under the screen) and i dont know how. I checked the warranty in the dell website and its valid unitl the 5/25/13. The problem it is that im from Argentina and i cant get technical support from the dell website. I cant send them an e mail because "Email support is not available for this Dell product." and i cant chat with a representative either so i need to know if there is a way i can contact somebody from dell and ask him if i can use the warranty even though i dont live in the USA.

Im sorry if my english ins't too good and thanks for those who answer me

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2 Replies

Re: Please i need your help

Hi jb11arg,

In United States, a customer needs to purchase an additional warranty in order to get warranty support for the accidental issues. In case a damage was done to the system, this issue may not get covered within the warranty if your system does not have the accidental coverage warranty.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag on a private message so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply for any further questions.

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

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jb11arg
1 Copper

Re: Please i need your help

Thanks Vikram, i ve already added you and sent you a private message. Looking forward to hear from you

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