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Pointer Freezes

Pointer freezes on new Inspiron 15 5558 How do I fix?

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RE: Pointer Freezes

Hi janelangdon,

I would suggest you to update the BIOS and touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the BIOS from BIOS section and touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.


Also, I would advise you to download and install the ‘TouchFreeze’ software from the link below and check for issue resolution.

Please let me know if this helps.

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