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Poor technical knowledge by DELL tech support or they wont help !!!
My Dell Studio laptop which is still under warranty recently started showing symptoms of hard disk problem, it randomly creates cranking noise which is audible from about 3 feet distance from the laptop.
I called up the technical support who advised me to walk into the Dell store to get it resolved for which I have visited the Dell store which is right next to my office this afternoon. To my despair I had to patiently wait for an hour where as at reception I was given a 15 minutes of ETA to finally meet an engineer at the desk who at first glance mentioned there is no problem with the hard disk. When I started to open few files in front of him there were these noised from hard drive showed up to which he immediately replied to leave my laptop to get it replaced.
However I have important data and quite and few applications that were installed and a bunch of personal configurations that I have made on my laptop which I don't want to loose asked him if he can mirror the disk before he replaces to which at first he doensnt even seem to have a knowledge of what does a disk mirroring mean.
During my hour stay at the premises all I noticed was they are just familiar with doing system restore, and OS installs and giving back the laptop saying its serviced which even a college grad can do. But being DELL technical support person I would expect a little more help than just system restore!
I could have taken the disk mirror in less than an hour that I was waiting there If I had been give the new disk which he wanted to replace and get my system state as it is from the new disk.
But over all I feel the DELL technical persons have very poor knowledge or their policies just don't allow to help customers with few basic things as well.
- Girish
enzeekay
5 Posts
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July 2nd, 2011 12:00
Wow, Did not see a response from even DELL folks here, assuming they accepted! lol!