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matteoswd
1 Nickel

Precision 5510 + NVMe + BSOD

Hi,

I have a Precision 5510 with Xeon CPU, 1Tbyte NVMe, Windows 10 Pro. I have the latest updates for Windows and (almost, see below) updates from Dell.

Sometimes (once a day or more) the disk activity goes 100% on Task manager - Performance, read and write speed to 0. After about 10s the computer crashes with a BSOD.

Sometimes instead (not sure if it is related) the computer hangs doing any disk related operation or it is really slow.

There are two Dell updates that seem to be successfully installed, but if I do another check with the Dell utility, those updates appear again.

The updates are:

Intel Serial IO driver driverid FC98F

Intel Management Engine Components Installer driverid X37VM

Feel free to ask for any log info might be useful.

Best regards,

Matteo

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7 Replies
Community Manager
Community Manager

RE: Precision 5510 + NVMe + BSOD

Hi matteoswd,

Thanks for posting.

I'm assuming your 1Tbyte NVMe is a Samsung, correct?  If so, have you tried installing the Samsung drivers like this user:  http://dell.to/2lflZD0


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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matteoswd
1 Nickel

RE: Precision 5510 + NVMe + BSOD

Hi Robert,

thank you for your reply.

No, it is a Toshiba THNSN51T02DU7.

Regards,

Matteo

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Community Manager
Community Manager

RE: Precision 5510 + NVMe + BSOD

Here is an article that may be helpful:

http://dell.to/2lfiMX6


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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matteoswd
1 Nickel

RE: Precision 5510 + NVMe + BSOD

Hi Robert,

I read the article, but it is mainly for Windows 7. I have currently installed Windows 10.

Regards,

Matteo

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Saltgrass
4 Ruthenium

RE: Precision 5510 + NVMe + BSOD

Could you do something?  Open Device Manager and select your drive.   Then go up to the View options and select view by connection.  Let us know what controller it is showing on, NVMe or SATA.

I haven't checked on the specifications of your system, but those M.2 drives need to be used in a UEFI configuration in order to use the driver.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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matteoswd
1 Nickel

RE: Precision 5510 + NVMe + BSOD

Hi Saltgrass,

the NVMe is connected to the SATA controller.

Thanks and regards,

Matteo

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Saltgrass
4 Ruthenium

RE: Precision 5510 + NVMe + BSOD

I checked your system and it only shows SATA available.  I do not know why Dell is putting the drives in systems as SATA, unless they just had some laying around.

I suppose what I was interested in is a driver for the controller.  If you have the latest chipset driver installed and then the SATA driver, you may need to look at the drive itself.  A recent Bios update has be presenting problems to certain types of configurations.

If you had a dump file, you might put it on OneDrive and give us a link.  Robert may know of a better way.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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