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DickieDebbil
2 Bronze

Precision 5510 screen freezing/machine locking up.

My Precision 5510 is experiencing screen freezing/locking up issues not long after loading Windows, particularly when browsing the internet. The nature of the lockup is:

- keyboard backlight still responding
- display frozen on last view
- all keystrokes, key commands and windows key ignored
- mouse pad ignored (pointer motionless)
- ctrl:alt:del ignored

Does anybody know what might be causing this problem?

Thanks in advance.

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Moderator
Moderator

RE: Precision 5510 screen freezing/machine locking up.

What are the Diagnostic LEDs doing when it locks up? Run the Dell ePSA Diagnostics.

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