expomarkers
1 Copper

Precision M6500 touchpad jumps left a few inches when moving finger right

Precision M6500 i7, XP x86. 

This only happens intermittently and only with the touchpad, not my usb mouse.  When I touch the pad to move the cursor right, the cursor jumps left a few inches then moves with my finger right.  When I release my finger to try to move the cursor to the right again it does the same thing. 

I don't have an APOINT application anywhere on my machine (did full search).  Dell does not have any touchpad drivers for my machine online, either. 

I can use a mouse when at my desk, but when I have to go into the field I don't want to have to use it on my pant leg or something.

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150 Replies
nando2323
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

I am having the exact same issue on the exact same machine. I wonder if it has to do with Windows XP.

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ckurz7000
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

I have the same problems with my M6500's touchpad. Once in a while it becomes unresponsive and jumpy. But since I am running Win7 it's a more universal problem  and not confined to XP. Here is what I unsuccessfully already tried to fix it:

1) Installed latest drivers from Dell.

2) Deactivated the stick thingy.

3) Deactivated all but the most rudimentary options in the touchpad's control software.

 

But nothing helped.

 

-- Chris.

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pipa1234
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Computer: Precision M6500

Processor: Intel Core i7-720QM Quad Core 1.60GHz 6MB

Operating systems tested: Windows XP x64, Windows 7 64-bit

I have the same problem. The behavior is very erratic. The first thing I noticed was the problem of the cursor jumping left when I move my finger right. On several occasions, the touchpad stopped detecting movement altogether, and sometimes moved up/down when I moved left/right.

I've installed the latest drivers found on Dell's site for both Windows XP x64 and Windows 7 64-bit. Same problem. One tricky thing is that the problem is difficult to reproduce - It is intermittent and seems to happen randomly.

Dell is going to try to replace the entire panel which houses the touchpad, including the touchpad.

Will post an update once that happens.

Was this problem fixed for any of you?

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mapoly
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Got the same problem on my new M6500. Touchpad gets drunk after a while. Thought it might be because of a wrong driver in the factory image. So I installed MS Windows 7 Enterprise from a Microsoft Partner DVD. Problem still exists.

Resetting the system removes the problem, but after a white it comes back again.

I had a M6400 before for two years. Never experienced this problem on that machine, and I use it very very much.....

Hope it gets fixed soon by Dell.

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JM in VA
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Precision M6500 I7 Win7 64bit

I am also having similar problems. My original touchpad would intermittently go dead on the entire left 25% of the pad - no response at all on this part of the pad. Resetting the machine would sometimes help and sometimes not help. Dell replaced the touchpad 3 days after I got the machine. The original problem is gone but the new touchpad still goes brain-dead after some use and requires a reset to correct. The symptoms I see now are that a dead area develops just left of center. The dead area is about 1/4" wide (right-to-left) and full height of the touchpad. Once this area goes dead it stays that way until a reset occurs. Sometimes a similar area also develops on the far left side. When these problems occur using the touchpad becomes an extremely frustrating experience, to say the least. I can only stand it for a short while before I have to shut everything down and reboot.

I love the M6500 but this problem is driving me nuts.

 

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Highlighted
TheDesertDog
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Same issue here. The chat support had me go to the Jog Shuttle Settings in the control applet and turn off the jog shuttle feature. It seems to work so far (15 min) but disables all the advanced features of the touchpad. Not a good answer if you ask me. Anyone else try this?

 

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mapoly
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

I called support today, because of this problem and a problem with the ATI 7740.

They are going to replace the touchpad tomorow. I will keep you informed if this will solve the problem.

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dbongard
2 Bronze

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

I disabled Jog Shuttle and still get the problem.

Win7 64B, new motherboard bios firmware and all Windows Updates are installed.

It always boots up 100% correct and then slowly gets worse even if I am only running a web browser (and I have even tried different browsers).

Even just the motion rate seems to start slowing down.

Like everyone else says - the stick works fine as do USB mice...but this is a travel workstation and going without the pad is NOT AN OPTION.

Not very impressed for a brand new $5000 CAD workstation.

And I have logged a support claim with Dell and it has been a week now and they have yet to respond at all.

 

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TheDesertDog
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Ok disabling jog shuttle is definitely not the answer. The problem is back. As well as jumping to the left I also get random zooming while trying to move, anyone else get that?

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