dbongard
2 Bronze

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

" I also get random zooming while trying to move, anyone else get that?"

Yup.  

How about when sometimes you have to practically thump your finger down to register a mouse click and then other times you are just feather-touching the pad to do a move and it registers a click?  

Are there any Dell moderators watching this thread?

How about some input guys?

This is about my 12th high end laptop including 4 previous Dells, and this is the first time I have had any of these touchpad problems.

If I had turned up a thread like this 2 months ago when I was researching my purchase then I would be typing this on a HP.

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TheDesertDog
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

I noticed the changing sensitivity too, thought it was just me, tried changing the setting but it didn't help. It seems like the problems always happen while touching the outer edge of the laptop but then I'm usually touching the outer edge. Replied to the support email twice today but have heard nothing back. Maybe the tag of this post will catch their eye.

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pipa1234
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

And update on my case:

- Dell sent out a technician to replace the "palm rest" (the entire upper-facing panel housing the touchpad). The wrong part was sent and the technician ended up breaking the computer completely while disassembling it (before discovering that he had the wrong part).

- After two weeks, I received a replacement. The replacement has the same problem.

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dbongard
2 Bronze

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

So on-site service is also off the 'fix list' then. emoticon.Sad.title

Is this thread a practical joke?

This is Dell's top-O-the-line machine.

It has been almost a week now and they won't even write back to me after my support contact about this, and then there are all these other people on their own forum with exactly the same problem and nobody even chimes in to say "Sit tight guys, we're working on it."?

I feel like after spending 5G's on this thing I would at least see a $6 Dell mouse in the mail to keep me going until they got to the bottom of it.

I'm very quickly losing my once unshakable faith in the great Dell Corporation.

 

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Highlighted
mapoly
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Today they replced the touchpad, the ATI graphics card and the memory in my 2 weeks old M6500. I will test the touchpad problem tonight at home, when i'm working without a mouse.

The strange thing is that the support people one the phone and the technical guy that replaced the touchpad was not aware of this threat and the problems people are having with the touchpad. Communication is still not top priority it seems. On the other hand I must say that one phonecall was enough to send a mechanic to replace the parts (i have a three years next business day contract).

Let's hope this solves my problems with the M6500, otherwise I'm going back to my M6400 on which I never had a problem in 2 years time.

 

 

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dbongard
2 Bronze

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Given that everyone seems to claim the same thing; "It works perfectly fine when you have newly booted up and then gets worse as you go." I would be very surprised if it is actually a hardware issue that can be solved by swapping parts.  Hardware is generally either working or broken.  This problem smells of bad drivers to me.  And it would appear from this thread that these machines are still being shipped this way today.   

It's not graphics card related because I don't have the ATi card.

It's not Jog Shuttle software related because a few of us have turned this off and had no change.

It's not correctable with new drivers or Windows Updates or bios updates because I have everything up to current. 

And it's not third party software related because the first time I got this problem was about 20 minutes after I unboxed it when I had only ever run MSIE and never even had a DVD in the brand new drive yet.

And it's not USB peripheral related because I don't run anything else plugged into the machine.

And it's not operating system related because I am on Win7 64 and the guy who started the thread is on XP.

 

I am running the fingerprint reader and this sucker was particularly buggy to get running correctly and it was the first thing I set up after power up.

Does anybody have the touchpad problem and NOT have the fingerprint reader?

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pipa1234
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

IMPORTANT UPDATE:

Today, I spoke with a few managers at Dell on this issue, and given that both my original computer and my replacement had the same issue, and that all of you are reporting the same problem, they are going to examine my original computer with their engineers to find a solution to the problem.

I sent out the computer for testing today. In the interim, they cited two potential causes, neither of which seem to be the cause on my machine: one is related to software settings (both I and others on this forum have tried changing all the settings like sensitivity, jog shuttle, etc.), and the other is related to BlueTooth interference. My computer does not have BlueTooth, so this does not appear to be the issue either.

I'm glad that they're going to investigate this problem further. I'd like to request all of your help in this issue. The tricky thing about it is that it is sporadic. I tried to identify what factors were causing the periods of unpredictable mouse behavior, but could not find a consistent cause.

Notes:

- The problem appears at irregular intervals, and is not triggered by any specific application or external device connection.

- The problem appears randomly in different manifestations: Sometimes, when moving the pointer in one direction, the cursor jumps in the opposite direction. Other times, it doesn't detect any input and the cursor remains stationary.

- I noticed a couple times that it seems to be the left side of the touchpad that is the least responsive when the problem occurs

- It is not fixed by exiting all applications

- It is not fixed by updating to the latest drivers

- It is not fixed by changing any of the touchpad software settings

- It is not fixed by cleaning the touchpad

- It is not fixed by plugging / unplugging an external mouse

- It is not caused by BlueTooth interference (my computer doesn't have BlueTooth)

- The problem occurs both on Windows 7 64-bit Professional and Windows XP 64-bit Professional

- I have not determined whether the problem disappears after a restart.

 

Can all of you help detail your cases? I'm sure the Dell engineering team can use whatever info they can get on this issue. Again, it's tricky because it appears to occur randomly.

 

I am making sure that Dell is aware of this thread, so your posts will not be a waste of time.

 

Thanks everybody.

 

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pipa1234
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

Neither my original, nor my replacement computer have a fingerprint reader. So we can cross this one off as a possibility as well.

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dbongard
2 Bronze

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

OK, scratching the fingerprint reader, the graphics card, the operating system and Bluetooth off the suspicious list - the only other upgrades over standard that I have are:

1 a secondary SSD (the primary is a HDD)

2 LED WUXGA screen (1900 wide - not 1400)

3 Pre-installed Office 2007

4 Web cam in the screen bezel

5 8Gb RAM (2 x 4Gb slots)

Can anybody who has this problem but does not have any of the above let us know so that we can cross them off also.

And does anybody have this problem on a 32 bit OS? 

 

 

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pipa1234
1 Copper

Re: Precision M6500 touchpad jumps left a few inches when moving finger right

@DBONGARD:

-----------------------------------------

I DON'T have:

-----------------------------------------

- A secondary SSD

- Pre-installed Office 2007

- A webcam

- 8gb ram (I have 4gb)

- A 32 bit OS

-----------------------------------------

I DO have:

-----------------------------------------

- RGBLED WUXGA Screen

 

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