Precision M6800 Video Driver Upgrade Inquiry

Hi Johnathan,

I would suggest you to uninstall and reinstall the video card driver on the system. Please follow the steps mentioned below to uninstall the video card.

1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Select the graphics card device and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then AMD card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Ravi,

Thanks for the steps. I'll run through those tonight.

As previously mentioned though, I've already downloaded the drivers from Dell via my service tag. The instructions for the Intel and AMD drivers do not indicate to uninstall the previous drivers. Shouldn't I use the uninstall feature under Programs & Features instead of using the Device Manager?

Also, can I use the Intel and AMD drivers from their website?

Thanks,

Johnathan

Hi Johnathan,

To fix the issue related to video card please follow the steps above. Please update the drivers onlky from Dell support site.

Ravi,

Thanks for the information.

I've removed and deleted the Intel drivers through Device Manager as you've suggested. I've also uninstalled the AMD Catalyst drivers via control panel.

I've also rebooted my laptop and now I'm at the Windows Desktop. I begin the latest Intel drive installation from Dell (Win78_32_15.31.12_3204_DELL_A04_setup_ZPE.exe) and it is still telling me that my system doesn't meet the:

"This computer does not meet the minimum requirements for installing the software."

Any more suggestions? I'm currently running at a resolution of 800x600.

Thank you,

Johnathan

BTW, the GDIHOOKS graphics component is now missing from the Device Manager. it seems to work fine without this being on the list.

if I have issues, I'll reattempt to install the Dell drivers and will try to remember to update this post as things change, if at all.

Thanks for the help.

Thanks,

Johnathan

Hi Johnathan,

It’s good that your issue is fixed.. If you still have any concerns, please reply with queries.

I am having endless issues with my M6800 and graphics.

I also have the AMD.  Dell cant seem to fix it.

@KajacChris,

Have you tried the steps I've provided? They worked for me:

Use these links to download the latest drivers from Intel and AMD, be sure they match your graphics adapters... i.e. Intel HD 4600 and AMD FirePro M6100:

AMD: http://support.amd.com/en-us/download/workstation/mobile?oem=Dell&os=Windows%207%20-%2064

DOWNLOAD: http://www2.ati.com/drivers/firepro/mobile/13.152.4-whql-dell-mobile-x32x64-163382.exe

Intel: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4600&ProdId=3720&LineId=1101&FamilyId=39
DOWNLOAD: https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23405/a08/Win64_15338.zip&lang=eng&Dwnldid=23405&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09&OSFullname=Windows+7+%2864-bit%29*

Then uninstall and delete all drivers from the device manager, devmgmt.msc.

Then reboot.

Install the Intel drivers, reboot.

Install AMD drivers, reboot.

Test.

How does this work for you?

Thanks,

Johnathan

I have already done the above, and the graphics are still naff.  So slow, laggy, and rubbish.

I am on my second M6800.!!

Thing is, as a laptop, I love it.  But to do anything even slightly graphics based, and it turns into a waste of time.

I wish I never chopped in my M6700 - it was cool.

I went through 3 M6800 and they were all lemons! Send them back to Dell and go with an HP Mobile Workstation.

KojakChris,

I've not had any issues with mine. I've actually played some games with the graphics to the max and it's run well.

Out of curiosity, within Device Manager under Display Adapters, do you see both  AMD FirePro M6100 FireGL V &  Intel(R) HD Graphics  4600? This will tell you if you have them installed or not.

Hope this helps,

Johnathan

Hi all,

just to say, my M6800 is still not working properly. Today in CAD, it was so slow and laggy. Just not usable anymore for anything.

then the gpu wasn't working at all, so reinstalled. Ran Dell's tests and they came back fine, but then ran the GPU stress test.!

well it's crashed and turned off the laptop 3 times this evening, so I've given up.

utter rubbish.

Same issues here.

My machine video drivers crash constantly, literally several times daily just from using basic Microsoft Office applications.  If I do any CAD (which is what my job entails), then just forget about it.  The M6800 does not work at all.  Been suffering with this computer for over 5 months with my IT department in my company and they do not know what to do with it either.  All the video drivers (Intel, ATI) are up to date, and have tried multiple configurations with no success.  It only seems to get worse with time.  Just plugging another monitor or projector into the VGA also makes it crash repeatedly; literally within 60 seconds probably the "video drivers are not working properly" followed by a pitch black screen for several seconds may occur 3 or 4 times.

Anyone find a solution to this yet?

Hello Gents,

Here's the fix.

The main solution is to go into the bios, go under video, and uncheck or disable video switching.  Basically the intel driver and the AMD were fighting each other and or not playing nicely.  Once you do this only the AMD driver will run.  SW14 Runs perfect after this change.