Unsolved
This post is more than 5 years old
1 Message
0
3580
Preparing automatic repair - black screen asus laptop
I bought this laptop 1 year ago and it's been 2 or 3 days since this message appeared on the screen and I let it "repair" for over 10 hours, then the screen became black and I couldn't use it. Since then It doesn't boot.
Every time I restart it, I see "Asus" and "Preparing automatic repair", after about 30 seconds the screen turns black.
I've been trying literally anything, I can't change the battery because it is inside the 'hard case' (I don't know how to call it) I don't care about the files, I just need the laptop.
I've also tried to reset W10 using a USB 3.0 and Create Windows 10 installation media from the official site, even entering the BIOS: nothing works.
It can recognize the Usb as a device, but the consequences are the same (even though the Asus logo appears and "Preparing automatic repair" doesn't).
I really don't know. I wish I could find something to solve this without going to the experts.
Sorry for my English.
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
September 4th, 2017 07:00
"even though the Asus logo appears and "Preparing automatic repair" doesn't "
:emotion-2:
Please click on Support, and then Consumer in the link below. Hopefully Asus will be able to help you.
Asus - Official Site