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ismaelivan
1 Copper

Problem in 5559 (series 5000) touchpad / trackpad

The cursor is jumping around when you lift your finger from the trackpad. I am finding it very difficult to use Photoshop and cannot do anything precise which is ironic as this is a precision touchpad. There is nothing precision about it.

In this post someone found a firmware Dell for XPS13, Is there something similar for 5559?

Thank Very Much

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3 Replies
LSUFAN51
5 Rhenium

RE: Problem in 5559 (series 5000) touchpad / trackpad

You can update the System Setup(BIOS)and see if that make an difference. Please click on the link below:

https://youtu.be/mWn9YfxtYBo

Just making sure I'm reading your post correctly, you do have the precision touchpad on the Inspiron 5559 ? Correct ? If you don't know for sure, go to device manager, stroll down to "Mice And Other Pointed Devices, and then expand it. Hopefully, you'll see touchpad driver.

ismaelivan
1 Copper

RE: Problem in 5559 (series 5000) touchpad / trackpad

I upgrade to the latest firmware, but the problem continues, attached a video of the problem.

Thank very much.

https://drive.google.com/file/d/1J_SagJM0PKxMiAmnwru8sYmTM_OJkrsIqw/view

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bseip
1 Copper

RE: Problem in 5559 (series 5000) touchpad / trackpad

I got my 5999 laptop 3 days ago and I've spent that 3 days trying to keep the touchpad working. I did everything the site says, but it doesn't always work and there is no way to get the cursor to work, even manually. I'm wasting my time with this piece of ***. I spent more money on this laptop to get something better, but I got something I can't even use.

Then, if I try to use the RealSense, it completely locks the screen. So, I have to force restart.

I am so unhappy with this purchase.

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