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Problem with keeping INTERNET connection
For about 3 weeks now I have been sorely vexed with problems maintaining my wireless INTERNET connection. I desperately began a stringent search for the culprit and found, when I discovered within my wireless map, the intrusion caused "Gateway" . I must admit I am not well versed in the universe of computer information, however, having observed the connection map before the aforementioned worriment began, it was not there. Thus my question is, How can I amputate this infection of "Gateway" malware? I have foraged the internet inexhaustibly and uncovered nothing to abolish or cure this decrepitude. My email address is <ADMIN NOTE: Email id removed per privacy policy> please place in the subject line, "Remove Gateway".
PudgyOne
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August 4th, 2012 12:00
brian28518,
When you reinstalled the operating system, did you install the Desktop/Notebook system software and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Desktop/Notebook system software and the chipset drivers and follow the list.
Rick
PudgyOne
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August 1st, 2012 15:00
brian28518,
Did you recently install/reinstall the operating system?
Make and model of your computer and opertaing system. 32-bit or 64-bit?
Can you run an ipconfig /all log and post it back here.
Rick
brian28518
6 Posts
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August 3rd, 2012 09:00
I tried the purposed solution that you suggested and it was to no avail. My system says that I don't have the athority to perform the requested task or that it does not reconize the command promt.
PudgyOne
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August 3rd, 2012 14:00
Bryan M,
Your computer or a work computer?
On all systems, when you hit the Windows key and the R keys at the same time, you'll see...
For XP, you have the type
command
For Vista/Windows 7, you have to type
cmd
Hit enter. Type
ipconfig /all
Hit enter
Right click at the top of the log, left click on edit, select all
Right click at the top of the log, left click on edit, copy
Then post the log here.
Rick
brian28518
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August 4th, 2012 07:00
Rick, thanks for helping me. I had already did the same thing you suggested I just don't know what to do with it now that it's copied to notepad. Do I change the settings, what do I change, how do I get the modified configuration to reinstall.
PudgyOne
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August 4th, 2012 09:00
brian28518,
An ipconfig /all log helps me see if the adapter is there and it's settings.
See if this will work...
Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.
If using XP, double click on the tool, then double click on sysinfo.
Allow this past your virus program and post the information back here.
Rick
brian28518
6 Posts
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August 4th, 2012 11:00
This is what mine looks like.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Bryan>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Bryan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-1B-B1-45-75-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::edfe:94c7:73c4:7871%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, August 03, 2012 9:42:03 AM
Lease Expires . . . . . . . . . . : Saturday, August 04, 2012 9:42:03 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 402660273
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-B6-D1-F0-4D-A2-84-9D-38
DNS Servers . . . . . . . . . . . : 216.218.93.166
216.218.93.38
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
ller (NDIS 6.20)
Physical Address. . . . . . . . . : F0-4D-A2-84-9D-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{8DA30B97-F786-46CA-A73C-0AED0F94C16A}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1419:1c7f:3f57:fefd(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1419:1c7f:3f57:fefd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Bryan>ipconfig /all >c:\list.txt
A required privilege is not held by the client.
C:\Users\Bryan>c:\list.txt
'c:\list.txt' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Bryan>
brian28518
6 Posts
0
August 4th, 2012 11:00
here is the info from system info:
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
Original Install Date: 7/27/2012, 8:03:35 PM
System Boot Time: 8/4/2012, 8:00:38 AM
System Manufacturer: Dell Inc.
System Model: Inspiron M5030
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
BIOS Version: Dell Inc. A04, 10/12/2010
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Windows IP Configuration
Host Name . . . . . . . . . . . . : Bryan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-1B-B1-45-75-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-1B-B1-45-75-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::edfe:94c7:73c4:7871%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, August 04, 2012 8:12:51 AM
Lease Expires . . . . . . . . . . : Sunday, August 05, 2012 8:12:55 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 402660273
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-B6-D1-F0-4D-A2-84-9D-38
DNS Servers . . . . . . . . . . . : 216.218.93.166
216.218.93.38
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : F0-4D-A2-84-9D-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{8DA30B97-F786-46CA-A73C-0AED0F94C16A}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FC1AC5B9-8DEF-45A8-B015-0BB2DB5FA815}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{4FD2E096-280D-41FA-92C2-BA899FC5D5C9}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cb9:1b89:2725:af4e(Preferred)
Link-local IPv6 Address . . . . . : fe80::2cb9:1b89:2725:af4e%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
brian28518
6 Posts
0
August 4th, 2012 20:00
Thanks again, Rick! I thought I would never find an answer. Thanks for being patient and coaching me in the process!
PudgyOne
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August 5th, 2012 12:00
Bryan,
Glad you got it working! :emotion-21: Thanks for posting back. The system info is a great tool but not all virus programs like it. It told me you recently installed the operating system. Knowing that the drivers, if not installed in the correct order, usually the first sign in the wireless adapter, but also other devices do not work properly.
Take care,
Rick