HP1890
1 Copper

Problems: partition encrypted with bitlocker.

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hello
I have a question, I have a dell inspiron 17r SE 7720, a problem occurred with the start of windows and I want to refresh the system and I have a partition encrypted with bitlocker.

my question is, if I refresh the system to start windows 8, and select the option to keep the partitions, will delete the data stored on the encrypted partition?

or data on that partition will not be deleted?

thanks in advance

sorry for my English

3 Replies

RE: Problems: partition encrypted with bitlocker.

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Hi HP1890,

The Refresh option is primarily a repair method. With the Refresh option, user accounts, data files and some settings are preserved on your PC without the need to create a backup or to make choices about what to keep or remove. So, it you select to keep the partition, ideally it should not delete any information. Though, it is always advisable to keep a backup of the important data so avoid mishap in the future.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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HP1890
1 Copper

RE: Problems: partition encrypted with bitlocker.

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Thank you very much.

previously had had a similar problem and had to reinstall the system, when I did it gave me the option to back up my data to an external hdd but when I start the process, omitted that step and went straight to prepare the disk and reinstall the system . all my data is erased, for that reason I made a bitlocker encrypted partition.

regards

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RE: Problems: partition encrypted with bitlocker.

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Hi HP1890,

Computer can be hard to understand at times. They have a mind of their own. For this reason, I ensure to keep a backup of the data at all times and I suggest the same to you. Its better to be safe than sorry 

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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