I am afraid that does not correct the problem. I have Vista Ultimate and this came installed from DELL with me paying for 36 months. I can put McAfee on it and make it work ok, but DELL should reimburse me for the 36 months. The tech support people said to uninstall the Trend Micro and put on McAfee. Looks like they have issues. They do have a problem with fixing it the first time. This whole mess has cause me to have to reinstall the image 4 times. Thanks for the reply but it does not fix the problem. I googled around and it seems to be more a issue with Vista Ultimate than with Home Edition.