Welcome to our community.
We’ll surely try to assist you. Rest assured you’ve reached the right department. Please private message the service tag/ express service code, so that we can check the drivers available and assist you accordingly.
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.
Did this issue get sorted by Dell? Did the reverting to the A01 driver resolve the issue? I'm looking to purchase this machine to use with 2 external monitors (using a HDMI splitter).
Did this issue get sorted by Dell as I'm looking to purchase this machine to use with 2 external monitors (using a HDMI splitter).