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Sherni Busk
1 Copper

Random shutdowns and hard disk test failure

Hello :emotion-1:,
My computer shut down himself randomly without a warning.
It may occur after hour of running or after couple of days, something happen and system starts to shutdown programs. A second before system shutdown I recive BSOD w/ KERNEL-POWER error:

0x000000f4 (0x0000000000000003, 0xfffffa8009acab30, 0xfffffa8009acae10, 0xfffff800037838b0)
 
I tried to run Dell Support Center Hardware check but my system crashed with KERNEL-POWER error.
After restarting I found out that the crash occured at the time of hard disk check, at "Targeted read" check.
I assume that is my problem, but I not sure.
I'll be greatful to recive some profesional help.
TNX.

 

 

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3 Replies
8 Xenon

Re: Random shutdowns and hard disk test failure

Run the Dell diagnostics - including the extended test on the hard drive.  F12 at powerup.

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bbjornstad
1 Nickel

RE: Random shutdowns and hard disk test failure

Sherni,

did you ever get any follow-up on this?

I believe I am having the same problem.

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Sherni Busk
1 Copper

RE: Random shutdowns and hard disk test failure

Had no time to mess with that, just switched to new SSD and recycled the bad HHD.

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